Customer.io

Staff Product Manager, Workflows

11 days ago

Job Description

Hello! Iโ€™m LJ, Director of Product at Customer.io.

Iโ€™m looking for a Staff Product Manager to join our Workflows team, enabling companies worldwide to create highly personalized journeys for their customers, and directly impacting millions of people who receive messages from our platform every day. You'll join a team of highly skilled and empowered product managers in a remote and distributed company of over 250 team members across 17 countries.

This role is perfect for you if youโ€™re energized by complex problems at scale and undaunted by debates about infrastructure performance, costs, and reliability. You'll stay deeply connected to customers, gathering insights to champion their needs within the team, while partnering with engineering and design to create a workflow experience that balances powerful features with ease of use (check it out!).

And youโ€™ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io youโ€™ll find a culture of innovation and customer focus, balanced with profitability and strong financials. Check out this report for an overview of the landscape and how we stand out.

What you'll do

  • Lead the Workflows squad in achieving strategic outcomes with solutions that are: 
    • Valuable (our customers choose to use)
    • Viable (the solution works within the constraints of the business)
    • Usable (our customers can figure out how to use)
    • Feasible (our engineers have the skills and technology to implement)
  • Develop a deep knowledge of our prospects and customers, industry trends, and the competitive landscape. Use this knowledge to educate, advocate, and influence within the company.
  • Find and nurture ideas from anywhere in the company, expecting many of the best ideas will not be your own.
  • Take accountability for results, even though you're working through others to achieve them.

What we're looking for

  • Ability to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone).
  • Leading with a compelling vision, executed in iterative steps that prioritize learning and delivering customer value.
  • An infectious energy when sharing customer stories, used to aligning the team around the customerโ€™s experience.
  • Genuine curiosity, always asking โ€œWhy?โ€ one more time.
  • Proficient with data including how to source, analyze, and present quantitative and qualitative data.
  • Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.
  • A proactive communicator, and collaborator, who believes in โ€œworking out loudโ€ to share work early and often.
  • An excellent writer who values clarity and brevity while avoiding jargon.

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

  1. 30 minute video call with a Recruiter
  2. 45 minute video call with the Hiring Manager
  3. Take Home Assignment
  4. 60 minute assignment review call with a Product Designer and Engineering partner
  5. 30 minute call with a Product leader

About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or donโ€™t do when logged in to a web or mobile app

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