Responsibilities

• Own the product vision, roadmap, and prioritization for a defined business systems domain, grounded in business outcomes and system realities
• Partner closely with business stakeholders to deeply understand workflows, pain points, data flows, and constraints
• Translate business needs into clear system-level requirements, tradeoffs, and prioritization decisions
• Balance new capabilities with system health, reliability, risk and technical constraints
• Partner with Engineering and Security to shape feasible, scalable solutions
• Establish and monitor system health, adoption, and performance metrics to guide decisions
• Create clarity where requirements are ambiguous or conflicting
• Communicate roadmap decisions, risks, and tradeoffs clearly to stakeholders and leadership
• Support governance, readiness, and lifecycle planning for system changes and enhancements

Requirements

• 7+ years of experience as a Business Analyst, Product Manager, Systems Analyst, or similar role supporting enterprise systems
• Strong experience working within a specific business systems domain (Sales, Finance, HR, Identity, Networking, or adjacent enterprise platforms)
• Demonstrated ability to analyze complex processes, data flows, and system interactions
• Experience partnering closely with technical teams to shape requirements and outcomes
• Comfortable making prioritization and tradeoff decisions based on value, impact, and constraints
• Strong analytical and communication skills, with the ability to influence without authority
• Curiosity, ownership mindset, and a desire to grow into full systems product leadership
• Familiarity with enterprise platforms is a strong plus
• Fluency in English is required

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions, as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to Udemy online courses
• Company Funded Perks, including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role-specific)