Responsibilities

• Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience.
• Collect, quantify, and prioritize product-related challenges for consideration by product and engineering teams.
• Seek information and contribute to building and shaping the product, solving conceptual problems.
• Drive major company launches and global rollouts, ensuring successful product deployments.
• Dive deep into data and analyze user feedback to derive insights for continuous product improvements.
• Identify root causes of issues and develop effective solutions.
• Design and implement complex operational systems and processes to optimize product operations.

Requirements

• Minimum of 5 years experience in product operations, product management, or related operational role working closely with product and engineering teams.
• Passion for delivering exceptional user experiences and ability to understand complex products and use cases.
• Proficiency in data analysis, extracting insights to drive product enhancements.
• Ability to empathize with user problems to shape product decisions.
• Strong multitasking skills to manage multiple priorities.
• Problem-focused, solutions-oriented with exceptional attention to detail and hands-on approach.
• General technical knowledge of software development processes and systems; experience in payment systems is an advantage.
• Strong program management skills.