Responsibilities
- Provide day-to-day leadership, coaching, and support to Product Managers across active engagements.
- Conduct regular check-ins, provide ongoing feedback, and support performance management in alignment with existing frameworks.
- Help team members prioritize work, navigate trade-offs, and manage stakeholder expectations.
- Support effective use of bench time for skill development and internal initiatives.
- Partner with the Senior Director of Strategic Delivery and People teams on any people-related escalations during the contract period.
- Ensure Product Management delivery aligns with established practices, tools, and ways of working.
- Collaborate closely with Delivery, Design, Technology, Analytics, and Account teams to support high-quality outcomes.
- Act as an escalation point for PM-related delivery risks, scope challenges, or client concerns; step in when required.
- Promote proactive scope management, clear requirements, and strong stakeholder communication to protect project margins and delivery timelines.
- Carry a billability target of approximately 60–70%, primarily through direct contribution to client engagements.
- Support client work during critical phases including consulting, discovery, definition, and recovery for at-risk projects.
- Provide delivery oversight on assigned engagements, ensuring teams are set up for success and delivery remains on track.
- Serve as a senior product partner to clients, bringing strong product judgment and practical execution experience.
- Support Sales and Technology teams as a Product Management SME during pre-sales or scoping activities, as needed.
- Contribute to shaping engagement approaches and clarifying roles, scope, and expectations.
- Share delivery learnings and insights with leadership to support continuous improvement.
Skills and Qualifications
- Experienced Product Manager or Senior Product Manager with people management experience.
- Strong delivery leadership in consulting, agency, or client-facing environments.
- Comfortable balancing people leadership with hands-on product and delivery work.
- Confident working in fast-moving, multi-stakeholder environments.
- Experience with digital product delivery and commerce platforms is an asset.
- Experience with modern digital tools and openness to integrating AI-powered solutions to enhance delivery quality and efficiency.
- Strong problem-solving skills with ability to critically evaluate AI-assisted decision-making and workflow automation.
Additional Information
- Role Type: Contract – Maternity Leave Backfill for approximately 12 months.
- Reporting to the Senior Director of Strategic Delivery.
- Remote position based in Canada.
- Expected Compensation (Canada): $120,000–$160,000 CAD annualized base salary.
