Duties and Responsibilities

• Set vision and strategy for carrier distributed products, including packaging, modularity, configuration, and long term platform bets
• Define the roadmap across distribution experiences, underwriting and requirements, servicing and case management, data and reporting, and admin tooling
• Drive prioritization across reusable roadmap investments and carrier driven needs
• Create a multi tenant and configurable product foundation: entitlements, feature flags, templates, configuration schemas, and safe customization patterns
• Establish release, migration, and backward compatibility practices so carriers can adopt improvements without disruption
• Define the operational model: support readiness, incident management interfaces, runbooks, and carrier facing SLAs
• Lead discovery across carrier distribution leaders, operations, compliance, and technology teams to understand channel realities: independent agents, call centers, D2C, worksite, and embedded flows
• Translate needs into product capabilities such as quoting and eligibility flows, pre fill, underwriting journeys, application UX, drop off recovery, agent tooling, and conversion optimization
• Build feedback loops to continuously improve outcomes after launch
• Create a repeatable carrier onboarding playbook: implementation phases, launch criteria, cutover plans, training, and documentation
• Define carrier facing environments and tooling: sandboxes, test data, certification, monitoring access, and audit reporting
• Partner with Implementation and Customer Success to reduce time to value and cost to serve
• Manage and develop product managers and product leaders as the team scales
• Set product operating rhythms: roadmap reviews, launch readiness, discovery standards, and decision forums
• Communicate clearly to executives: tradeoffs, investment needs, timelines, and business impact

Qualifications and Skills

• 10+ years of product management experience, including ownership of complex B2B SaaS or platform products from strategy through launch and iteration
• 5+ years leading product teams or leading multiple product managers through multi quarter roadmaps
• Demonstrated ability to build configurable products for enterprise customers, with clear boundaries for customization vs core roadmap
• Strong product judgment and systems thinking, turning partner requirements into scalable primitives and modules
• Comfort operating across technical and commercial stakeholders, including enterprise customers and executive leadership
• Strong written and verbal communication, including product strategy docs, PRDs, launch readiness criteria, and executive updates
• Data driven approach to measuring outcomes and driving continuous improvements