Key responsibilities

• Demo Affinity to customers and communicate the pilot structure to them
• Support planning and execution of Affinity pilot programs
• Track pilot tasks, timelines, and dependencies
• Coordinate internal teams and follow up on action items
• Ensure pilot documentation, notes, and assets are kept up to date

Customer Support & Enablement

• Assist with customer onboarding into Affinity
• Support campaign setup, testing, and validation
• Answer customer questions and troubleshoot common issues
• Prepare materials for demos, reviews, and check-in calls

Product & Process Support

• Capture customer feedback and issues in a structured way
• Help identify gaps in documentation, onboarding, or product UX
• Support creation of pilot playbooks, templates, and best practices

What Success Looks Like

• Pilots run smoothly with strong operational hygiene
• Customers feel supported and confident using Affinity
• Senior Pilot Managers can focus on strategy and relationships
• Execution quality improves with each pilot cohort

Required Experience & Skills

• 2–4+ years experience in Software implementation, CS, or similar
• Familiarity with marketing platforms and campaign workflows
• Strong organizational and project coordination skills
• Comfortable working directly with customers
• Detail-oriented, proactive, and eager to learn

Nice to Have

• Exposure to AI tools or automation platforms
• Light technical skills (HTML, SQL, scripting, data analysis)
• Experience working in SaaS or B2B software