About the Role

• Lead discovery, build & ship production AI agents
• Conduct use case discovery to identify high-value opportunities for AI across the enterprise
• Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
• Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
• Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
• Own strategic customer relationships
• Take full accountability for customer outcomes from discovery through scaled adoption
• Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
• Drive measurable business impact and identify expansion opportunities across the organization
• Shape Glean's product direction
• Become a key source of customer insight guiding our long-term product roadmap
• Partner with Engineering, Product, and Design to scope and prioritize features that unlock customer value
• Represent Glean externally through presentations, demonstrations, and thought leadership

About you

• 5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
• Deep technical acumen: ability to shape AI agent architectures, understand code (Python, SQL, or similar languages), debug agents, and collaborate with engineers
• Builder mentality: proven ability to turn ambiguous problems into shipped solutions with measurable outcomes
• Executive presence: exceptional communication skills with the ability to build trust across all levels, tailoring technical depth appropriately
• Product sense and user empathy: ability to spot high-value AI applications and design intuitive user experiences
• Operational excellence: capable of managing multiple complex projects while maintaining quality and meeting commitments
• Comfort in ambiguity: thrives in fast-moving environments defining problems and solving them

Preferred Qualifications

• Technical degree (CS, Engineering, Math) or MBA from a top program
• Experience at leading consulting firms, tech companies, or investment firms
• Experience in industries like automotive & manufacturing, industrials, retail & CPG, financial services, telecom, technology / SaaS
• Track record driving technology adoption across large organizations
• Data analysis skills: defining success metrics, evaluating outcomes, iterating on feedback

Location

• This role is hybrid with 4 days a week in a San Francisco Bay Area office