Responsibilities

• Own the end-to-end design of Mural’s integrated workflows platform, from concept through production and evolution.
• Collaborate with our IAM team to design user and admin experiences for connecting systems, configuring integrations, managing permissions, and understanding data flow.
• Translate technical concepts such as REST APIs, authentication, authorization, scopes, and webhooks into clear, usable product experiences.
• Design reusable patterns and frameworks that enable multiple product teams to build integrations consistently and safely.
• Partner deeply with engineering to ensure design decisions align with platform architecture, security requirements, and scalability constraints.
• Create high-fidelity designs and prototypes that communicate intent, edge cases, and system behavior clearly.
• Anticipate failure modes, error states, and recovery paths, designing for trust, debuggability, and resilience.
• Set a high bar for systems design, platform thinking, and technical UX across the design organization.
• Mentor designers working on adjacent product areas, helping them design on top of shared platform capabilities.
• Partner with design systems, research, and engineering leaders to create shared standards and patterns for integration experiences.
• Influence product and design strategy by collaborating with product teams across the organization to leverage your platform to create low-friction, user-facing experiences.
• Reframe integration problems beyond individual features, designing holistic journeys that span setup, use, monitoring, and evolution over time.
• Lead cross-functional workshops to align product, engineering, and security stakeholders around platform direction and tradeoffs.
• Collaborate with product and data partners to define success metrics for adoption, reliability, and usability of the platform.
• Advocate for long-term platform health while balancing near-term product needs and delivery pressure.

Requirements

• 10+ years of product design experience, with significant experience in complex enterprise or platform-based SaaS products.
• Proven ability to design systems and frameworks that scale across teams and use cases.
• Strong understanding of how APIs, authentication, authorization, and data flows work, and how to design humane interfaces around them.
• Exceptional systems thinking, with the ability to anticipate downstream impact and edge cases.
• High craft bar, including clarity, hierarchy, interaction design, and thoughtful handling of complex states.
• Experience partnering closely with engineering on technically deep problems.
• Comfort operating as a single-owner IC with broad scope and high accountability.
• Strong communication skills, especially when explaining complex systems to diverse audiences.

Preferred Qualifications

• Experience designing integration platforms, automation tools, or workflow orchestration systems.
• Experience designing workflows that connect AI agents to external systems, including event-driven triggers, tool invocation, and human-in-the-loop controls.
• Background in admin or developer-facing product experiences.
• Familiarity with enterprise security, compliance, or governance considerations.
• Experience leading greenfield platform initiatives from vision to adoption.