Principal Product Designer, Integrated Workflows Job at Mural

In short

Lead design of an integrated workflows platform for enterprise software at Mural. Own end-to-end product experience, collaborate with cross-functional teams, design reusable frameworks, and mentor designers. Requires 10+ years in complex SaaS product design.

Responsibilities

Own the end-to-end design of Mural’s integrated workflows platform, from concept through production and evolution.
Collaborate with our IAM team to design user and admin experiences for connecting systems, configuring integrations, managing permissions, and understanding data flow.
Translate technical concepts such as REST APIs, authentication, authorization, scopes, and webhooks into clear, usable product experiences.
Design reusable patterns and frameworks that enable multiple product teams to build integrations consistently and safely.
Partner deeply with engineering to ensure design decisions align with platform architecture, security requirements, and scalability constraints.
Create high-fidelity designs and prototypes that communicate intent, edge cases, and system behavior clearly.
Anticipate failure modes, error states, and recovery paths, designing for trust, debuggability, and resilience.
Set a high bar for systems design, platform thinking, and technical UX across the design organization.
Mentor designers working on adjacent product areas, helping them design on top of shared platform capabilities.
Partner with design systems, research, and engineering leaders to create shared standards and patterns for integration experiences.
Influence product and design strategy by collaborating with product teams across the organization to leverage your platform to create low-friction, user-facing experiences.
Reframe integration problems beyond individual features, designing holistic journeys that span setup, use, monitoring, and evolution over time.
Lead cross-functional workshops to align product, engineering, and security stakeholders around platform direction and tradeoffs.
Collaborate with product and data partners to define success metrics for adoption, reliability, and usability of the platform.
Advocate for long-term platform health while balancing near-term product needs and delivery pressure.

Requirements

10+ years of product design experience, with significant experience in complex enterprise or platform-based SaaS products.
Proven ability to design systems and frameworks that scale across teams and use cases.
Strong understanding of how APIs, authentication, authorization, and data flows work, and how to design humane interfaces around them.
Exceptional systems thinking, with the ability to anticipate downstream impact and edge cases.
High craft bar, including clarity, hierarchy, interaction design, and thoughtful handling of complex states.
Experience partnering closely with engineering on technically deep problems.
Comfort operating as a single-owner IC with broad scope and high accountability.
Strong communication skills, especially when explaining complex systems to diverse audiences.

Preferred Qualifications

Experience designing integration platforms, automation tools, or workflow orchestration systems.
Experience designing workflows that connect AI agents to external systems, including event-driven triggers, tool invocation, and human-in-the-loop controls.
Background in admin or developer-facing product experiences.
Familiarity with enterprise security, compliance, or governance considerations.
Experience leading greenfield platform initiatives from vision to adoption.

Mural