Responsibilities

• Own and drive the product roadmap for Synthetics, balancing customer needs, technical feasibility, and business priorities
• Independently prioritize features, enhancements, and technical investments, while partnering closely with senior product leadership for guidance and alignment
• Translate customer problems and requirements into clear, actionable product specifications and user stories for engineering teams
• Work closely with engineers to define, build, and iterate on synthetic monitoring capabilities, including application, transaction, and protocol-based tests
• Engage regularly with customers and customer-facing teams (Sales, Solutions Engineering, Customer Success) to gather feedback, validate assumptions, and inform product decisions
• Develop a strong understanding of how customers monitor web applications, services, and networks using synthetic testing approaches
• Use data, product usage insights, and customer feedback to evaluate success and guide continuous improvement
• Support feature delivery through the full product lifecycle, from discovery and definition through delivery and iteration

Requirements

• 5+ years of experience in a technical role at a technology company (e.g., network engineering, systems engineering, SRE, IT operations, infrastructure, or similar)
• Strong understanding of networking fundamentals, telemetry, and the OSI stack
• Familiarity with SaaS products, cloud infrastructure, and modern application architectures
• Experience using or working with monitoring and observability tools such as SolarWinds, LogicMonitor, ThousandEyes, or similar platforms
• Strong analytical and problem-solving skills, with the ability to turn complex technical concepts into clear, actionable requirements
• Ability to communicate effectively with engineering teams and collaborate across disciplines
• A fast learner who is comfortable operating in evolving problem spaces

Nice to Haves

• Prior product management experience is strongly preferred, but not required
• Candidates transitioning into product management from technical roles are encouraged to apply
• Experience with synthetic monitoring concepts and tooling, including web, transaction, and protocol-based tests
• Familiarity with scripting or automation tools (e.g., JavaScript, Selenium, browser-based testing frameworks)
• Experience working with technologies such as WebRTC, browser automation, or voice-based testing
• Hands-on experience with Linux and/or Windows server administration
• Background working with networking vendors or technologies (e.g., Cisco, Juniper, Arista) and network security tools such as firewalls
• Networking certifications (e.g., CCNA, CCNP, or equivalent) are a plus but not required