Responsibilities

• Lead the development and ownership of the team roadmap, with a strong focus on scaling our operations, introducing automation and designing AI supported workflows where they have the highest impact
• Run effective prioritisation, weighing customer value, operational impact and technical effort, and manage stakeholder engagement so that expectations and trade offs are clear
• Actively engage in the discovery and evolution of the broader team roadmap and harness both qualitative and quantitative methodologies to uncover fresh insights and opportunities, fostering a culture of continuous improvement
• Break down complex technical and operational challenges into manageable components and facilitate effective problem solving within the team, fostering agility and adaptability
• Collaborate closely with programmers, designers and data specialists to craft clear product and feature requirements, ensuring alignment with business objectives, user needs and operational constraints
• Be in charge of the swift delivery of new features, managing step by step the intermediate milestones and removing blockers
• Ensure the quality of delivery by following up post release to proactively find bugs and understand how changes are used in practice
• Post release, evaluate the impact of the project to determine whether the objectives were achieved and the value was realised (and if not, work out what we can learn from it and what we could do to improve it)
• Be the voice of the team, working closely with business stakeholders to make sure that Tech and the business stay aligned on progress and goals, and that new ways of working are understood, adopted and embedded in day to day operations

Requirements

• Significant experience in either a project/product management role or a technical (programming or analyst) role, with a proven track record of tackling complex, ambiguous problems
• A first-principles thinker: you’re comfortable questioning how things are done today, stripping problems back to their fundamentals and designing smarter ways forward
• A sharp commercial mindset, so you can understand business priorities, challenge assumptions and focus developer time where it creates the most value
• Relentlessly delivery focused, with a strong track record of driving progress across multiple projects and stakeholder relationships at the same time
• Deep curiosity and persistence in getting to the root cause of issues, breaking them down into clear, solvable components and turning insight into action
• A true team player with the right mix of confidence, gravitas, humility and enthusiasm to bring others with you in a fast-growing, resource-constrained environment
• Excellent communication and interpersonal skills: you can tell a clear story, influence decisions, handle pushback and build trusted relationships across technical and commercial teams

Bonus

• A strong interest in technology and how software is built, even if you aren’t a developer
• Comfortable working with data and analytical thinking. You enjoy reasoning through systems and understanding how things fit together
• An appreciation for user centred design and an eye for what makes workflows simple and intuitive
• Motivated by our mission and excited about helping small businesses thrive