Essential Responsibilities & Duties

• Act as the voice of the customer, deeply understanding customer needs and translating them into actionable product requirements.
• Own and manage the product roadmap, prioritizing features that align with business objectives and customer impact.
• Define epics and detailed requirements for product enhancements.
• Actively participate in the Agile development process, ensuring customer needs are clearly communicated and reflected in product development.
• Guide the team through the development lifecycle, from concept to successful launch.
• Develop business cases for new product features or sets of features, and work with leadership and cross-functional teams to gain alignment.
• Run regularly scheduled business reviews for product features and monitor product KPIs to ensure success metrics are met, prioritizing enhancement opportunities.
• Keep pace with industry changes and competitive intelligence to ensure product differentiation.

Requirements

• Prior experience working in an Agile Scrum team as a Product Owner or Product Manager.
• Ability to analyze market trends, data, and feedback from customers, sales, and support teams to translate strategy into clear product requirements.
• Experience taking a concept from launch and iterating through multiple versions to enhance customer experience and business value.
• Strong business acumen, including experience working with financial metrics such as revenue, bookings, attrition, and profitability.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to work effectively across multiple departments and with subject matter experts.
• Self-starter who can thrive in a fast-paced, high-demand environment.
• Strong analytical and problem-solving skills.
• Technical aptitude to understand complex technical concepts and simplify them for different audiences.
• Experience with accounting systems or exposure to the real estate industry is a plus.
• Prior experience using Design Thinking or Lean Startup methodologies is a plus.
• Background in coding or web development.
• Experience with Salesforce development is a plus.

Qualifications

• University Degree or College Diploma.
• 3-5 years’ experience as a Product Owner/Product Manager.
• Excellent written and verbal communication skills.
• Strong interpersonal skills for working with multiple departments and subject matter experts.
• Self-starter and able to work in a fast-paced, high-demand environment.
• Strong analytical and problem-solving skills; excellent follow-up skills required.
• A technical aptitude for understanding technical concepts and simplifying them.
• Experience using a development task management system for backlog prioritization.

Bonus Points

• Experience with website building, CRM systems, marketing automation systems, or the real estate industry.
• Experience collaborating with remote teams.
• Understanding of SCRUM, Agile Development Methodology, and how they interact with the project life-cycle.
• Experience with Jira and/or Aha!.
• Attended Pragmatic Marketing Product Management training.