What You9ll Do

• Serve as the Product Lead for a new Calm Health product area, owning vision, strategy and execution
• Conduct end-user research and client research to deeply understand needs and pain points
• Gather qualitative and quantitative feedback from customers, sponsors, and internal teams to inform the roadmap
• Ensure solutions remain user-centric, clinically thoughtful, and aligned with Calm9s mental health lens.
• Partner with User Research and Design to deeply understand customer and end-user needs and create rapid prototypes to test effectiveness of proposed solutions
• Prioritize features, build consensus, and coordinate product development with a team of experienced engineers to ship high-quality experiences
• Partner with Customer Success and Customer Experience teams to collect qualitative and quantitative feedback to influence the product roadmap
• Manage a product roadmap and execute on product features; set priorities, goals and track deliverables to drive product strategy forward
• Build external partnerships and influence: collecting external feedback to influence scaling our products and platforms to deliver a consistent, engaging, world class experience across our diverse user base
• Create PRDs that succinctly explain a feature9s job to be done, the market opportunity, how success will be measured, and the requirements necessary to ship/iterate
• Leverage AI to enhance day-to-day workflows and in-app experiences without compromising trust or care quality.

Who You Are

• Passion for creativity, innovation and building great products, including those with a B2B2C focus
• Knowledge and experience working with technical systems that power B2B2C products (e.g. eligibility, SSO, SFTP)
• Strong ability to analyze user data and extract business requirements from multiple stakeholders and transform them into usable and elegant product specifications
• Deep knowledge of B2B2C product KPIs and customer personas
• Technically conversant (e.g. comfortable with APIs) and able to collaborate easily with cross-functional partners
• Detail-oriented, organized, and comfortable managing multiple workstreams in an ambiguous, evolving product environment
• Confident presenting to senior leaders and external partners

Nice to Haves

• Experience building B2B2C workplace products
• Experience building digital health or mental health products
• Experience working with health insurance systems and regulated environments

Minimum Requirements

• 5+ years in a Product Management (or related) experience
• Proven experience leading end-to-end product development as the primary product owner
• Proven ability to manage complex requirements from discovery through execution
• Experience working with external customers and requirements gathering