About the Role

• Own the end-to-end success of strategic customers' AI journeys.
• Lead discovery to identify transformative AI use cases.
• Design and ship AI agents handling thousands of workflows daily.
• Build, deploy, and scale solutions to change how enterprises work.
• Collaborate closely with forward-deployed engineers on technical execution.

You will

• Lead discovery, build & ship production AI agents:
• Conduct use case discovery for high-value AI opportunities.
• Design, build, and optimize enterprise-grade AI agents on Glean's platform.
• Partner with engineers to prototype and deploy custom solutions.
• Write and test prompt logic, configure agent behaviors, iterate based on data.
• Own strategic customer relationships:
• Take full accountability for customer outcomes from discovery to scaled adoption.
• Serve as trusted AI advisor to C-suite stakeholders.
• Drive measurable business impact and identify expansion opportunities.
• Shape Glean's product direction:
• Provide customer insights guiding long-term product roadmap.
• Partner with Engineering, Product, and Design to prioritize features.
• Represent Glean externally via presentations and thought leadership.

About you

• 5+ years experience blending business and technology in customer-facing roles.
• Deep technical acumen including AI agent architectures and coding (Python, SQL, etc.).
• Builder mentality with proven delivery of solutions driving measurable outcomes.
• Exceptional communication and executive presence.
• Strong product sense and user empathy.
• Operational excellence in managing complex projects.
• Comfort in ambiguity and fast-moving environments.
• Ability to travel 25-50%.

Preferred Qualifications

• Technical degree (CS, Engineering, Math) or MBA from a top program.
• Experience at leading consulting, tech, or investment firms.
• Industry experience in automotive, manufacturing, industrials, retail, financial services, telecom, or SaaS.
• Proven track record of technology adoption in large organizations.
• Data analysis skills including defining metrics and iterating on feedback.

Location

• This role is hybrid with 3-4 days a week in the NYC office.
• Travel 25-50% expected.