About the Role
- Own the end-to-end success of strategic customers' AI journeys.
- Lead discovery to identify transformative AI use cases.
- Design and ship AI agents handling thousands of workflows daily.
- Build, deploy, and scale solutions to change how enterprises work.
- Collaborate closely with forward-deployed engineers on technical execution.
You will
- Lead discovery, build & ship production AI agents:
- Conduct use case discovery for high-value AI opportunities.
- Design, build, and optimize enterprise-grade AI agents on Glean's platform.
- Partner with engineers to prototype and deploy custom solutions.
- Write and test prompt logic, configure agent behaviors, iterate based on data.
- Own strategic customer relationships:
- Take full accountability for customer outcomes from discovery to scaled adoption.
- Serve as trusted AI advisor to C-suite stakeholders.
- Drive measurable business impact and identify expansion opportunities.
- Shape Glean's product direction:
- Provide customer insights guiding long-term product roadmap.
- Partner with Engineering, Product, and Design to prioritize features.
- Represent Glean externally via presentations and thought leadership.
About you
- 5+ years experience blending business and technology in customer-facing roles.
- Deep technical acumen including AI agent architectures and coding (Python, SQL, etc.).
- Builder mentality with proven delivery of solutions driving measurable outcomes.
- Exceptional communication and executive presence.
- Strong product sense and user empathy.
- Operational excellence in managing complex projects.
- Comfort in ambiguity and fast-moving environments.
- Ability to travel 25-50%.
Preferred Qualifications
- Technical degree (CS, Engineering, Math) or MBA from a top program.
- Experience at leading consulting, tech, or investment firms.
- Industry experience in automotive, manufacturing, industrials, retail, financial services, telecom, or SaaS.
- Proven track record of technology adoption in large organizations.
- Data analysis skills including defining metrics and iterating on feedback.
Location
- This role is hybrid with 3-4 days a week in the NYC office.
- Travel 25-50% expected.
