Responsibilities

• Identify and develop new opportunities focused on emerging technologies and automation for customer operations.
• Lead the rapid prototyping process from concept to functional prototype with clear success criteria.
• Translate ambiguous business concepts into actionable requirements for prototype development.
• Manage toolsets to enable creation and testing of functional prototypes.
• Partner with CSOC leadership, Engineering, and Product Innovation to vet ideas and define architectural approaches.
• Research and recommend new technologies and services to solve member problems and create strategic advantages.
• Take full ownership of new product concepts from research to business case and stakeholder feedback.
• Work closely with platform, mobile, and security engineering teams to integrate prototypes into existing ecosystems.

Requirements

• 5+ years of technical product management experience with a track record of shipping complex products across mobile, desktop, and cloud.
• Background in software engineering is a significant advantage.
• Strong product sense and strategic partnership skills with leadership and engineering.
• Deep technical literacy across technology stack including cloud services (GCP preferred), mobile & desktop development, and networking principles.
• Proven ability to lead technical validation and prototyping in a fast-paced environment.
• Strong technical writing and documentation skills for clear communication of complex concepts.
• Self-starter with ability to manage complex projects end-to-end with minimal oversight.
• Experience in productizing AI technologies, identifying impactful use cases for LLMs and Generative AI, and navigating technical and ethical trade-offs.