Responsibilities
- Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
- Managing and evaluating product ideas from multiple sources both internal and external
- Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
- Working closely with a Development Team Lead to ensure the successful delivery of product
- Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
- Supporting the Development team through the SCRUM sprint cycles
- Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
- Providing demonstrations of your products to internal and external stakeholders
- New feature education to support user enablement - both internal to the company and external to our customers
- Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
- Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
- Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
- Providing forecasts on when items will be available in the product
- Supporting the sales process for estimating quotable development work
- Collaborating with business development with responses to RFPs and Statement of Work documents
Qualifications and Competencies
- You are thorough and detail-oriented
- Excellent written and verbal communication skills
- Ability to work in a fast-paced environment and prioritize accordingly
- You have a tendency to be positive, creative and curious
- Understanding of system design & analysis
- Experience in the Utilities Industry would be an asset
- You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers
