Responsibilities

• Facilitating discovery sessions with both internal and external stakeholders to refine existing product features and uncover new features
• Managing and evaluating product ideas from multiple sources both internal and external
• Facilitating feedback loops throughout the development cycle to ensure ideas translate to valuable products
• Working closely with a Development Team Lead to ensure the successful delivery of product
• Engaging with Service Delivery on specific project requirements and influencing customer transition timelines
• Supporting the Development team through the SCRUM sprint cycles
• Liaise with Customer Success to identify patterns and trends in customer issues and enhancement requests
• Providing demonstrations of your products to internal and external stakeholders
• New feature education to support user enablement - both internal to the company and external to our customers
• Collaborate on the definition of product management processes and best practices, internal education around processes and best practices
• Collaborate with the Product Manager on the definition of objectives and key results for the CIS product
• Collaborating with the product management team on Quality Management practices through the design, develop and release cycles
• Providing forecasts on when items will be available in the product
• Supporting the sales process for estimating quotable development work
• Collaborating with business development with responses to RFPs and Statement of Work documents

Qualifications and Competencies

• You are thorough and detail-oriented
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and prioritize accordingly
• You have a tendency to be positive, creative and curious
• Understanding of system design & analysis
• Experience in the Utilities Industry would be an asset
• You thrive on working closely and collaborating with others whether they be internal to the firm, or directly with our customers