Your Role

Things You Get To Do:

• Own Structural Bottlenecks: Own the product roadmap for Alpaca’s internal workflows and tooling. Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management)
• Automation Strategy: Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. Eliminate critical failure modes by automating core workflows.
• Delivery & Measurement: Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback.
• Data-Driven Prioritization: Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support.
• Enforce Operational Readiness: Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality.
• Platform Strategy & Sourcing: Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity.

Who You Are (Must-Haves):

• Experience: Proven track record in Product Management or technical operations roles, with a focus on FinTech, Brokerage, or Payments platforms; including leading cross-functional projects and securing resources against competing initiatives.
• Leadership: Exceptional prioritization and judgment. Proven ability to measure product impact against risk and cost, influence senior stakeholders, and successfully defend "not now" decisions with clear, actionable data.
• Automation Obsessed: A deep, demonstrated passion for following and applying workflow automation and AI trends pragmatically to brokerage operations.
• Operational Knowledge: Strong functional knowledge of brokerage or financial operations (settlements, reconciliations, client money, best execution, etc.) and regulatory compliance/risk mitigation.
• Financial Infrastructure Knowledge: Experience working with broker-dealer platforms, clearing firms, or trading infrastructure, with exposure to post-trade operational workflows.
• Technical Fluency: Proficient with data, understanding complex system boundaries, and process mapping skills.

Who You Might Be (Nice-to-Haves):

• Direct experience with tax reporting, cost basis, corporate actions, or security master systems
• Strong familiarity with AI automation

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card