Job Overview
At Clover Health, weβre transforming healthcare by building member-first technology that helps people stay healthier and live better lives. Our member experience, whether through phone, text, email, or the web, is how members interact with our clinical programs and services every day. Weβre hiring a Staff Product Manager to own the product strategy and execution for member engagement and building member trust.This is a senior individual-contributor Staff Product Manager role. Youβll operate autonomously to set direction for a cross-functional team, and influence the broader organization by example. You will be expected to ideate key metrics, form hypotheses and strategies, and execute to drive measurable member and business outcomes. As a Staff PM, you will model outcome-driven product leadership and help raise the bar for product, design, engineering, analytics, and operations partners.
In this role, you will lead a team focused on member experience and trust initiatives and collaborate with engineers, analysts, security/compliance, operations teams, and our CEO and Executive Chairman. You will improve member outcomes and business KPIs by:
- Removing friction from enrollment through ongoing engagement.
- Building or integrating AI/ML-backed experiences that increase personalization and trust.
- Delivering messaging and concierge systems that surface the right information to members and care teams.
- Modernizing identity, auth, and vendor integrations to reduce operational risk and improve quality of service and care.
- Assume ultimate accountability for your teamβs outcomes.
- Articulate a clear and compelling vision and strategy for member experience and trust.
- Align leadership and stakeholders to that plan.
- Define and implement rigorous metrics to assess progress, and clearly articulate impact.
- Proactively identify and champion strategic initiatives that optimize member trust, activation, and retention while driving business value and operational efficiency.
- Make resource and investment decisions to maximize strategic impact.
- Serve as the teamβs subject matter expert on member engagement.
- Run a highly effective, outcome-driven team.
- Communicate plans and progress clearly.
- Facilitate technical and architecture conversations related to web/mobile stacks, messaging/SMS gateways, identity & authentication, and API-driven integrations with internal and external systems.
- Own instrumentation, experimentation, and measurement.
- Drive vendor selection, vendor management, and phased migrations off legacy systems when necessary.
- Build AI-forward member experiences.
- Mentor and influence peers across product and the broader org.
- You own and articulate a 3β6 month product plan for member trust initiatives that aligns to a 12-month vision and business objectives.
- The member engagement systems become measurably more reliable, faster to iterate on, and more personalized.
- Instrumentation and experimentation are comprehensive.
- AI/ML-backed engagement features are live or in controlled rollout.
- You influence others and product decisions are adopted across adjacent teams.
- You have a minimum of 8 years of product experience.
- You have at least 4 years of experience building highly reliable and satisfying multi-channel consumer-facing platforms.
- You have recent, hands-on familiarity with AI/LLM-driven product experiences and engagement patterns.
- You are comfortable owning technical tradeoffs.
- You are proficient with SQL and data analysis.
Benefits Overview
- Financial Well-Being: Competitive base salary and equity opportunities.
- Physical Well-Being: Comprehensive medical, dental, and vision coverage.
- Mental Well-Being: Initiatives such as No-Meeting Fridays and a generous flexible time-off policy.
- Professional Development: Learning programs and mentorship.
Additional Perks
- Employee Stock Purchase Plan (ESPP).
- Reimbursement for office setup expenses.
- Remote-first culture.
- Paid parental leave for all new parents.
- And much more!
