About the role…
As the Product Operations Manager, you will be instrumental in scaling Monzo’s core payments offering. You will focus on building robust, efficient, and globally-scalable operational processes across key payment schemes, including Faster Payments, Bacs, and Open Banking. Working closely with the Transfers and Open Banking product teams, you will manage vital external partnerships and collaborate with cross-functional partners to ensure every payment works seamlessly for our customers. Critically, you will act as the voice of the customer and an essential ambassador for our Customer Operations team, driving excellence from the inside out.You’ll play a key role by...
- Own and Scale Operations: Take complete ownership of all operational processes - building, managing, and scaling the systems, practices, and tools that ensure the team can safely and efficiently move money.
- Drive Data-Informed Improvement: Dive into data to collaboratively analyse customer problems and process inefficiencies, prioritising and proposing solutions that optimise customer outcomes.
- Manage Partnerships: Set up new external partnerships and manage the performance of existing suppliers and third-party relationships.
- Champion Internal Alignment: Work closely with Customer Operations partners to optimize support and streamline internal processes, while collaborating with cross-functional product teams to develop and expand our payments offering.
We’d love to hear from you if you have…
- Deep domain expertise in UK payment systems and schemes, particularly Faster Payments, Bacs, and Open Banking.
- A proven ability to build and scale robust, complex operational systems.
- Experience in managing vital external partnerships/suppliers and collaborating effectively with cross-functional teams to drive alignment.
- Strong strategic and analytical skills, enabling you to use data to make decisions, balance short and long-term trade-offs, and manage complex, multi-stakeholder projects.
- A proactive, self-starting mindset with a strong sense of ownership, and are comfortable engaging with the technical details of systems alongside engineering teams.
What’s in it for you
- £40,400 - £55,000➕ Benefits
- This role can be based in our London office OR distributed within the UK (with ad hoc meetings in London)
- Flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
- £1,000 learning budget each year to use on books, training courses and conferences.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
- Plus lots more! Read our full list of benefits.
The application journey has 3 key steps
- Short call with Monzo Recruiter
- Video-call with the Hiring Manager
- Full Loop: 2 x GoogleMeet interviews (45 - 60 mins each)
