Qualifications

• 4+ years of experience in a Product Management role
• Strong technical skills and hands-on experience using Jira for task management
• Experience working with consumer-facing products, preferably within the healthcare or medical device space
• Previous experience with CRM, Communications platforms, or customer support programs is highly preferred
• Proven ability to meet deadlines and drive results while juggling multiple priorities under tight timeframes
• Exceptional interpersonal and communication skills and the ability to communicate with multiple cross-functional teams
• Independent, entrepreneurial mindset that thrives in a startup environment and can self-prioritize and thrive with minimal supervision

Key Responsibilities

• Support the definition, documentation, and improvement of internal processes and systems to improve task management and patient communications
• Partner with internal stakeholders (e.g., patient support, operations, clinical teams) to identify needs and translate them into clear, actionable product requirements
• Help drive execution of product and operational initiatives from concept through delivery, ensuring alignment with patient experience goals
• Provide general assistance and project-based support for the development and maintenance of mental health product offerings
• Analyze how back-end workflows and process changes directly impact and improve the end-to-end patient journey
• Build both high-level roadmaps and detailed delivery plans that keep stakeholders informed of project progress
• Partner with cross functional teams to develop, test, and deliver high quality products and features that meet the needs of both internal users and our end users