Duties and Responsibilities

• Conduct in-depth analysis for orders and tasks management and associate service documentation solutions.
• Track in-market adoption and success of production solutions.
• Stay abreast of changing customer needs and industry trends.
• Monitor secondary research and market data.
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
• Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• Understand the broader product portfolio and how solutions work together to create value for customers.
• Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• Collect and summarize customer feedback to drive satisfaction and adoption.
• Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener.
• Maintaining performance standards if working remotely (where applicable).
• Represent PointClickCare with a high degree of knowledge, integrity, and professionalism.
• Participate in industry events, and lead customer and partner facing engagements as a product expert.
• Inspire, energize, and motivate cross-functional teams.

Qualifications and Experience

• Exposure to AI tools and a desire to leverage them to enhance your work content and user experience.
• 5-7 years working in Product management, preferably in the healthcare space.
• Bachelor’s degree in informatics, Computer Science, information technology, or healthcare-related field of study; Preferred.
• Managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience.
• Proven track record managing commercial software products through the entire product lifecycle at an experienced level.
• Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and challenging environment.
• Proven ability influencing stakeholders, executing product priorities, and driving business results.
• Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.
• Strong oral, written, and listening communication skills with internal and external stakeholders.
• Solid understanding of Agile and Design Thinking methodologies.