Responsibilities

• Oversee a portfolio of iQueue for Inpatient Flow customer implementations, ensuring delivery aligns with quarterly and annual forecasts while meeting quality, timeline, and revenue commitments
• Lead, develop, and scale a team of delivery professionals - including Project Managers, Workflow Specialists, Data, and Configuration resources to deliver a consistent, high-quality onboarding experience
• Build and maintain strong relationships with executive stakeholders, defining success criteria for both initial implementations and long-term customer partnerships
• Operate as the senior-level escalation point for all stakeholders, showing deep knowledge and problem solving capabilities ranging from Clinical and operational Workflows to data design
• Partner closely with Sales during late-stage deals and handoffs to ensure clear alignment on customer goals, scope, and delivery strategy
• Provide strategic oversight across engagements, ensuring delivery standards, resource planning, and execution approaches drive successful outcomes
• Continuously evolve delivery methodologies, frameworks, and tools to improve quality, scalability, and time-to-value
• Partner with Customer Success, Product, Sales, and Engineering to ensure seamless transitions and strong customer outcomes
• Drive forecasting accuracy, resource planning, utilization, and backlog management to support predictable revenue realization and efficient delivery operations

Requirements

• Bachelor's degree or equivalent years of related experience
• 8+ years of experience in SaaS implementation, customer delivery, or professional services in healthcare environments
• 5+ years of people management experience leading cross-functional teams through growth, change, and ambiguity
• Proven track record of successfully delivering complex, enterprise-level implementations
• Exceptional stakeholder management and executive communication skills
• Demonstrated ability to manage risk, resolve escalations, and drive accountability across teams
• A customer-centric mindset with a focus on time-to-value and outcomes
• Data-driven approach to decision-making with experience using KPIs and metrics
• Ability to influence change within complex organizations by using data and problem solving
• Willingness to travel up to 50% of the time

Bonus Points

• Advanced degree such as an MBA, MHA, or related field
• Deep experience in healthcare technology, including EHR/EMR platforms
• Experience deploying patient flow and/or workforce management systems in large health system environments
• Background in a top-tier consulting or advisory firm or leading a professional services function
• Relevant certifications such as PMP, PgMP, Lean Six Sigma

What You’ll Get

• Intellectual and emotional satisfaction of solving tough operational problems
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs