Job Summary
PointClickCare is looking for a Product Manager to join our Senior Care Product team. In this role, you'll own product strategy and execution for a portfolio of clinical and regulatory products used by over 30,000 provider organizations. You'll be expected to deeply understand the problem space, make strategic trade-offs, and drive product decisions that improve outcomes for both providers and residents. This is not a requirements-gathering role — you'll be accountable for product impact. We're looking for someone who can balance maintaining and improving established products with identifying opportunities to modernize and innovate, including leveraging AI and intelligent logic to transform how our customers work.Reporting to the Director, Product Management.
Key Duties and Responsibilities
- Own product strategy, roadmap, and execution for your portfolio of Senior Care products
- Drive product decisions grounded in customer insights, data, regulatory requirements, and business value — not just feature requests
- Partner closely with engineering teams to shape solutions and deliver outcomes
- Identify opportunities to modernize legacy products through AI, automation, and smarter workflows
- Navigate complex clinical and regulatory domains (e.g., MDS, LTCF, immunizations, clinical documentation) and translate that understanding into product direction
- Collaborate cross-functionally with design, engineering, customer success, and clinical stakeholders
- Manage products through the full development lifecycle — from discovery and strategy through delivery and iteration
Your Key Strengths
- Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
- 3+ years of product management experience
- Experience managing software products through the full development lifecycle
- Strong background in healthcare IT, clinical workflows, or regulatory systems
- Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
- Comfort with technical concepts including APIs, integrations, and modern development practices
- Excellent communication skills — you can make complex topics clear for any audience
Nice to haves
- Experience building or integrating AI/ML-powered product features
- Familiarity with clinical documentation, regulatory instruments (MDS, LTCF), or long-term care workflows
- A track record of revitalizing or modernizing legacy products
- A bias toward product impact over process — you focus on outcomes, not just output
Travel to Office expectations
- For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office.
- For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing.
PointClickCare Benefits & Perks
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
