The Role

What you'll do:

Product Roadmap & Strategy

• Build a vision of Paddle’s Seller Dashboard building on market trends & technology innovations to ensure we’re delivering market leading experiences.
• Define and prioritise product features and requirements based on customer needs, market trends, and business goals.
• Identify opportunities by working closely with Sales, Solutions and Customer Success to gain a deep understanding of customer & user needs. Identify optimisation opportunities, then prioritise and design features to solve these.
• Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact.
• Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations.

Product Development and Management

• Work in a trio with Design and Engineering leaders to manage the end-to-end product development process, from ideation to launch.
• Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and products that deliver fast value to our software sellers.
• Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs.
• Make use of usability and beta testing to ensure our product offers the best user experience and meets customer needs.

Market Analysis and Research

• Conduct market research and competitive analysis to identify opportunities and threats.
• Gather and analyse customer feedback to inform product decisions and improvements.
• Monitor industry trends and emerging technologies to stay ahead of the competition.

Stakeholder Collaboration

• Communicate product strategy and progress to stakeholders, including team members, and customers.
• Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives.
• Present product updates and performance metrics to stakeholders regularly.

Performance Monitoring and Optimization

• Define and track key performance indicators (KPIs) to measure product success.
• Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap.
• Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products.
• Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs.

Go-to-Market Execution

• Develop and execute go-to-market plans for product launches and updates.
• Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption.
• Create marketing collateral, sales training materials, and other support documentation.
• Train sales and support teams on product features and benefits.

We'd love to hear from you if:

• You're excited by, and have specific experience in, building product experiences within fintech or SaaS.
• You've worked as a Product Manager and enjoy cross-functional teams.
• You've shipped AI-powered features into a live product.
• You understand that measuring success through metrics is important and have experience with analytics platforms.
• You have worked in a startup, scale up, or fintech environment.
• You’re comfortable getting into the details of technical concepts.
• You enjoy finding various ways to gather customer insights.
• You’re not afraid to manage tough tradeoffs with varied stakeholders.
• You love solving problems in innovative ways.

Our Values

• Paddle Together - “None of us, is as smart as all of us”
• Paddle Simply - “Simple can be harder than complex: you have to get your thinking clean to make it simple”
• Paddle for others - “We can realise our wildest dreams, so long as we help enough other people to realise theirs”

Why you’ll love working at Paddle

• We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.
• We are a ‘digital-first’ company, which means you can work remotely or from our stylish hubs.
• We offer unlimited holidays and 4 months paid family leave.
• We invest in learning and will help you with your personal development.