Own the customer-facing AI experience end-to-end. Define the core flows, ship them, instrument them, iterate. The quality of these flows is the product.
Make the AI feel trustworthy. Small business owners won't hand over real work to an AI that doesn't show its reasoning, respect their constraints, or earn trust gradually.
Pick the right leading indicators. Activation, time-to-value, weekly engagement, owner intervention rate, attributed outcomes.
Partner across product surfaces. Our customer-facing experience sits on top of shared platform capabilities used by other parts of the business.
Be opinionated about AI UX. Decide where LLMs make the product magical and where they make it brittle.
Use AI to build, not just to ship. Make AI-assisted research, prototyping, and iteration the default working modes for the team.
Get out of the building. Talk to small business owners weekly. Bring their voice into every roadmap conversation, loudly.
Communicate up and across. Pitch the roadmap to executives, jam with engineering on architecture, defend tradeoffs to design.

8+ years in product, with at least one specific example of 0-to-1 product you took from concept to scale. SaaS experience required; SMB experience strongly preferred.
Genuinely AI-fluent. You've shipped LLM-powered features in production.
Direct experience building agentic systems (not just AI features bolted onto existing products).
Sharp on AI UX. You have strong opinions on when AI should be visible vs. invisible.
Metrics-driven without being metric-blind. You build clear input → output → outcome pyramids.
Customer-obsessed about SMB owners specifically.
Bias toward action. You'd rather ship a rough version this week and learn.
Direct communicator. You give feedback kindly and clearly.

Constant Contact

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Principal Product Manager, Agent-First

Constant Contact