Key Responsibilities

• Build and maintain dashboards (e.g., Quicksight, SQL, Excel) to help PMs and leadership make evidence-based decisions.
• Define key product health metrics (adoption, retention, support load) and drive consistent reporting.
• Partner with engineering and data teams to improve data accessibility and trust.

Cross-Functional Alignment

• Translate between product, engineering, and go-to-market teams to ensure smooth collaboration.
• Drive alignment with Support, Compliance, Legal, Finance.

Launch Readiness & Coordination

• Own the end-to-end process for product releases, ensuring readiness across Marketing, Client Comms, and Sales.
• Build and run launch checklists, retrospectives, and release health reviews.
• Manage change communication and ensure downstream teams have what they need to deliver.

Process Design & Continuous Improvement

• Identify inefficiencies and standardize product team workflows (planning, documentation, reviews).
• Build repeatable systems for roadmap visibility, KPI tracking, and feedback cycles.

What We’re Looking For

• 2-5 years of experience in Product Operations, Product Management, or BizOps in a tech environment.
• Strong data skills (SQL or equivalent proficiency).
• Excellent communication skills; proven ability to work cross-functionally and influence without authority.
• Strong system-thinking mindset—you thrive on solving organizational friction through process and tools.
• Ability to work autonomously in a distributed environment; self-starter who can own projects end-to-end.

What you’ll need:

• Prior experience supporting a global or multi-country product launch environment.
• Experience aligning operations across Product, Customer Success, and Finance.
• Proficiency in English is a must.
• Strong project management and stakeholder coordination abilities.
• Exceptional organisational skills and excitement for a dynamic workload.
• Analytical Thinking: Ability to interpret and challenge data effectively.
• Understanding how empowered, agile product organisations operate.
• Ownership and ability to keep momentum high.

Why work at RemoFirst?

• Startup environment with a voice that can influence and grow rapidly.
• Opportunity to join an AI-forward company driving innovation.
• Your work will be at the center of how we grow revenue and support customers.
• Valued autonomy and accountability with no bureaucracy.
• Work with market-leading companies like Microsoft and Mastercard.
• Competitive compensation and 100% remote work.
• Work with great colleagues from top tech companies, emphasizing respect and inclusivity.