Responsibilities

• Define and drive the long-term platform strategy for policy administration, billing, and payment systems, translating business goals into a clear, sequenced roadmap
• Serve as the platform's primary product voice with engineering, architecture, and senior leadership; align stakeholders on priorities and trade-offs with clarity and confidence
• Lead discovery on complex, ambiguous platform problems — defining the right problem before the solution, grounding every decision in data, user research, and business impact
• Own the platform's API strategy, ensuring internal and external consumers have reliable, well-documented, and versioned interfaces that let the business move fast without breaking things
• Drive solutions from early prototype to full production rollout in close partnership with data, design, and engineering
• Write crisp, comprehensive product specs and user stories that give engineering teams the context and clarity they need to build with confidence
• Define, own, and evangelize platform success metrics; use data to drive continuous improvement and communicate impact across the business
• Mentor and elevate other product managers on the team, modeling rigor, intellectual curiosity, and collaborative leadership
• Manage key vendor relationships — particularly across payment processors and third-party policy administration systems — ensuring contracts and integrations serve long-term platform goals

Requirements

• 10+ years of professional experience, with at least 7 years in software product management
• Proven ownership of platform or infrastructure products at a Fintech, Insurtech, or similarly regulated financial services company
• Experience leading platform modernization or re-platforming initiatives, including sequencing migrations without disrupting dependent teams
• Technical fluency sufficient to hold your own in architecture conversations and understand the downstream implications of platform decisions for reliability, scalability, and security
• Vendor management experience with payment processors, policy administration vendors, or third-party data providers
• Written and verbal communication skills calibrated for both technical and executive audiences

Bonus if you have:

• Deep familiarity with insurance policy administration systems, billing platforms, or payment infrastructure (e.g., Guidewire, Duck Creek, Stripe, Braintree, or equivalents)
• Experience with homeowners, property & casualty, or specialty insurance products
• Exposure to regulatory and compliance frameworks in financial services