Responsibilities
- Define and drive the long-term platform strategy for policy administration, billing, and payment systems, translating business goals into a clear, sequenced roadmap
- Serve as the platform's primary product voice with engineering, architecture, and senior leadership; align stakeholders on priorities and trade-offs with clarity and confidence
- Lead discovery on complex, ambiguous platform problems β defining the right problem before the solution, grounding every decision in data, user research, and business impact
- Own the platform's API strategy, ensuring internal and external consumers have reliable, well-documented, and versioned interfaces that let the business move fast without breaking things
- Drive solutions from early prototype to full production rollout in close partnership with data, design, and engineering
- Write crisp, comprehensive product specs and user stories that give engineering teams the context and clarity they need to build with confidence
- Define, own, and evangelize platform success metrics; use data to drive continuous improvement and communicate impact across the business
- Mentor and elevate other product managers on the team, modeling rigor, intellectual curiosity, and collaborative leadership
- Manage key vendor relationships β particularly across payment processors and third-party policy administration systems β ensuring contracts and integrations serve long-term platform goals
Requirements
- 10+ years of professional experience, with at least 7 years in software product management
- Proven ownership of platform or infrastructure products at a Fintech, Insurtech, or similarly regulated financial services company
- Experience leading platform modernization or re-platforming initiatives, including sequencing migrations without disrupting dependent teams
- Technical fluency sufficient to hold your own in architecture conversations and understand the downstream implications of platform decisions for reliability, scalability, and security
- Vendor management experience with payment processors, policy administration vendors, or third-party data providers
- Written and verbal communication skills calibrated for both technical and executive audiences
Bonus if you have
- Deep familiarity with insurance policy administration systems, billing platforms, or payment infrastructure (e.g., Guidewire, Duck Creek, Stripe, Braintree, or equivalents)
- Experience with homeowners, property & casualty, or specialty insurance products
- Exposure to regulatory and compliance frameworks in financial services
