Role Overview

We are seeking a Group Product Manager, Digital Lending, to own the end-to-end customer and broker (ISO) digital experience. You will lead the strategy and execution for all customer-facing touchpoints—from marketing sites to funding portals—turning complex underwriting and payment capabilities into fast, transparent, and AI-powered personalized user experiences.

Responsibilities

• Product Strategy & Funnel Optimization
  • Own the Portfolio: Set the vision, strategy, and roadmap for the marketing site, application flows, customer portal, and ISO/broker portal.
  • Drive the Funnel: Optimize the origination funnel end-to-end (from first visit to funded deal) to materially improve pull-through and conversion rates.
  • Treat Brokers as Customers: Govern the ISO digital experience (submissions, payouts, deal status) with the same rigor as the small-business-owner experience.
• AI Integration & Execution
  • Ship AI-Native Experiences: Deeply embed AI into the product (e.g., chat bots, auto-decisioning explanations, intelligent document collection, conversational support, agentic self-service).
  • Lead with AI: Use AI fluently in your daily product craft (research synthesis, rapid prototyping, spec writing, SQL queries) to set the standard for the team.
• Data, Analytics & Experimentation
  • Govern Instrumentation: Treat event taxonomy and tracking plans as first-class deliverables. No feature ships without strict data instrumentation.
  • Own the Analytics Stack: Partner with Data/Analytics to own digital analytics tools (e.g., Pendo, Amplitude, Tableau, Looker) and foster a daily habit of self-serve metrics.
  • Run Continuous Experimentation: Lead a structured A/B and multivariate testing program grounded in rigorous hypothesis and data discipline tied to funnel optimization.
• Cross-Functional Collaboration & Governance
  • Partner with Design & Platform PMs: Collaborate closely with a Senior Product Designer to maintain high UX craft and translate platform capabilities (Salesforce, Underwriting, Money Movement) into seamless user experiences.
  • Manage Risk & Compliance: Ensure all digital and AI innovations align with credit policies, regulatory obligations, and operational risk frameworks.
  • Executive Communication: Deliver clear, data-backed updates to leadership regarding trade-offs, performance, and strategic requests.

Role Requirements

• Experience: 8+ years in product management, including 3+ years in fintech or digital lending - ideally in a high-velocity B2B or B2C credit product.
• Funnel Ownership: Proven track record of driving measurable conversion and time-to-revenue wins.
• AI Fluent: Fluent in using AI tools for daily PM work and hands-on experience shipping customer-facing AI/ML features (including monitoring and evaluation framework design).
• Data & Tech Savvy: Deep fluency with product analytics (Amplitude, Mixpanel, etc.), data instrumentation/taxonomies, and ability to write or leverage AI for SQL queries.
• Experimentation: Experience running structured A/B testing programs with rigorous statistical discipline.
• Leadership: Demonstrated ability to lead cross-functional peers (Design, Engineering, Risk, Marketing) without direct authority.
• Communication Skills: Excellent skills in communicating with leadership—presenting vision, technical concepts, and new builds with sharp analytical and commercial focus.

Strongly Preferred

• Familiarity with digital lending or other digital fintech products (banking, payments, insurance, brokerage, etc.)
• Familiarity with the modern AI landscape, including how to leverage LLM tools (e.g. Claude Code) to improve shipping quality and velocity.

Compensation

• Annual Targeted Salary: $183,000 - 253,000 USD
• Annual Target Bonus: 15%

Benefits

• Total rewards package including medical, dental, vision, commuter benefits, flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.