Responsibilities
- Own the customer-facing AI experience end-to-end.
- Make the AI feel trustworthy.
- Pick the right leading indicators.
- Partner across product surfaces.
- Be opinionated about AI UX.
- Use AI to build, not just to ship.
- Get out of the building.
- Communicate up and across.
Who you are
- 8+ years in product, with at least one specific example of 0-to-1 product you took from concept to scale.
- Genuinely AI-fluent.
- Direct experience building agentic systems.
- Sharp on AI UX.
- Metrics-driven without being metric-blind.
- Customer-obsessed about SMB owners specifically.
- Bias toward action.
- Direct communicator.
Nice to haves
- Background in SMB SaaS or marketing technology.
- Familiarity with multi-channel customer engagement.
- Experience with PLG motions and self-serve onboarding.
- A point of view on how AI is reshaping SaaS distribution and product design.
