The Role
We're hiring an Associate Product Manager to join our small, high-ownership product team supporting the ACME brand - a B2B SaaS platform serving museums, cultural attractions, and non-profit organizations across North America.This is a strong opportunity for someone looking to further their career in product management or making a deliberate move into product - whether you're coming from implementation, operations, customer success, or a technical role.
You will receive mentorship from a senior product lead in AI Integration strategy and enterprise platform design.
What You'll Do
Product Management
- Write clear, thorough product specs and PRDs that engineering and design can act on without constant back-and-forth.
- Manage and prioritize a ticket backlog with accuracy and consistency - nothing falls through the cracks.
- Think carefully through use cases and edge cases before anything goes to development.
- Partner with ops and sales teams to represent the product clearly in operator-facing contexts.
- Use analytics tools to monitor product usage and identify opportunities and measure impact of releases.
- Use AI tools actively and responsibly in your day-to-day workflow.
- Identify opportunities to leverage AI, automation, and webhook-based workflows to solve real end-user problems.
- Stay curious about the AI and automation landscape; bring forward practical ideas for how emerging tooling can reduce manual work.
Integrations (Workato / Salesforce)
- Design, build, and maintain Workato recipes that integrate ACME with Salesforce using REST APIs, webhooks, data mapping, conditional logic, and workflow automation.
- Troubleshoot and resolve integration issues raised by operators or internal teams; own the integration support queue.
- Manage the backlog of integration requests, balancing urgency against available capacity.
- Partner with implementation teams to onboard new enterprise partners onto the Workato platform.
- Maintain documentation on integration architecture, recipes, and known edge cases.
- Validate that Workato recipes perform as expected in staging and production environments.
What We're Looking for (Required)
- 1–2+ years of product management experience, or equivalent in a PM-adjacent role.
- Familiar with Salesforce in a customer-facing capacity.
- Technically curious - comfortable with REST APIs, webhooks, and integration logic.
- User-grounded - you can clearly articulate the user problem behind any ticket you own.
- A clear, reliable writer - your specs are readable.
- AI-native in your workflow - you've meaningfully used AI tools to accelerate research or writing.
- Located in Latin America with meaningful overlap with US time zones.
Nice to Have
- Salesforce Administrator Certification.
- Workato Integration Developer Certification.
- Prior product management experience in any capacity.
- Experience at an online booking platform or B2B SaaS business.
- Familiarity with agile processes, Jira, and sprint-based delivery.
