The Role
We're hiring an Associate Product Manager to join our small, high-ownership product team supporting the ACME brand - a B2B SaaS platform serving museums, cultural attractions, and non-profit organizations across North America.
This is a strong opportunity for someone looking to further their career in product management or making a deliberate move into product - whether you're coming from implementation, operations, customer success, or a technical role.
You will receive mentorship from a senior product lead in AI Integration strategy and enterprise platform design.
What You'll Do
Product Management
- Write clear, thorough product specs and PRDs that engineering and design can act on without constant back-and-forth.
- Manage and prioritize a ticket backlog with accuracy and consistency - nothing falls through the cracks.
- Think carefully through use cases and edge cases before anything goes to development.
- Partner with ops and sales teams to represent the product clearly in operator-facing contexts.
- Use analytics tools to monitor product usage and identify opportunities and measure impact of releases.
- Use AI tools actively and responsibly in your day-to-day workflow.
- Identify opportunities to leverage AI, automation, and webhook-based workflows to solve real end-user problems.
- Stay curious about the AI and automation landscape; bring forward practical ideas for how emerging tooling can reduce manual work.
Integrations (Workato / Salesforce)
- Design, build, and maintain Workato recipes that integrate ACME with Salesforce using REST APIs, webhooks, data mapping, conditional logic, and workflow automation.
- Troubleshoot and resolve integration issues raised by operators or internal teams; own the integration support queue.
- Manage the backlog of integration requests, balancing urgency against available capacity.
- Partner with implementation teams to onboard new enterprise partners onto the Workato platform.
- Maintain documentation on integration architecture, recipes, and known edge cases.
- Validate that Workato recipes perform as expected in staging and production environments.
What we're looking for (required)
- 1β2+ years of product management experience, or equivalent in a PM-adjacent role.
- Familiar with Salesforce in a customer-facing capacity.
- Technically curious - comfortable with REST APIs, webhooks, and integration logic.
- User-grounded - you can clearly articulate the user problem behind any ticket you own.
- A clear, reliable writer - your specs are readable.
- AI-native in your workflow - you've meaningfully used AI tools to accelerate research or writing.
- Located in Latin America with meaningful overlap with US time zones.
Nice to Have
- Salesforce Administrator Certification.
- Workato Integration Developer Certification.
- Prior product management experience in any capacity.
- Experience at an online booking platform or B2B SaaS business.
- Familiarity with agile processes, Jira, and sprint-based delivery.
Equal Opportunity
Peek Travel Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you are unable to apply due to incompatible assistive technology or a disability, please contact us at [email protected]. We will make every effort to respond to your request for disability assistance as soon as possible.
