What You'll Own
- The AI-Driven Growth Engine
- Help every operator fill the top of their funnel and nurture the customers they already have β powered by Cents Accelerate, Cents Assist, and AI-led insights.
- Grow demand through marketing, advertising, and lifecycle tools (email, SMS, reviews, and SEO websites) that bring in new leads and re-engage existing customers.
- Automate communication with AI that answers the phones, responds to inquiries 24/7, and establishes proactive, AI-led outreach to customers.
- Turn data into decisions by shipping AI-led analytics and insights that surface opportunities and drive each operator's growth strategy.
- Pickup & Delivery
- Grow each retail store's business β and expand its market β by building on the dispatch and delivery engine via Cents Dispatch.
- Extend the storefront by making pickup & delivery effortless for operators and their customers, from online ordering to the driver experience.
- Scale the engine with route optimization, geofencing, the driver app, and gig economy integrations that make delivery reliable and profitable.
- Open new markets by helping operators reach customers well beyond their physical location.
What You'll Do
- Product Strategy & Roadmap
- Conduct market research and competitive analysis to identify opportunities and define product vision and strategy across both growth areas.
- Develop and maintain a prioritized product roadmap aligned with business goals.
- Product Discovery & Definition
- Conduct user research, gather customer feedback, and analyze trends to understand operator needs and pain points.
- Define product requirements, user stories, and acceptance criteria, and translate complex operational workflows into clear specifications.
- Product Development & Launch
- Collaborate with engineering and design teams to ensure timely, successful delivery of intuitive, reliable, and scalable solutions.
- Monitor performance, track key metrics, and analyze user data to find areas to improve.
- Plan and execute product launches, including go-to-market strategies and communication plans.
- Product Evangelism & Process
- Educate internal and external stakeholders on product features and benefits, and represent the roadmap to customers, partners, and at industry events.
- Continuously improve product development processes and implement best practices.
What You'll Bring
- 3+ years of product management experience, ideally building SaaS or marketplace products for small and medium-sized businesses.
- A self-starter who takes ownership, moves fast, and thrives amid ambiguity and a rapidly changing technology landscape.
- Proven ability to work across teams β engineering, design, sales, and marketing β and to align stakeholders around a shared roadmap.
- Customer-obsessed instincts, with a track record of turning customer needs into products people love.
- Strong analytical skills and comfort using data to prioritize, make decisions, and measure outcomes.
- Excellent written and verbal communication, with the ability to make complex topics clear.
Nice to Have
- Experience with AI/ML-powered products, marketing technology, or growth tooling.
- Experience with logistics, delivery, dispatch, or routing products.
- Familiarity with vertical SaaS, payments, or serving SMB operators.
Company Overview
- Cents is a New York-based technology company focused on transforming the laundry industry.
Compensation and Benefits
- $130,000 - $1,450,000 a year
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter stipends
- Laundry reimbursements
- Comprehensive training, learning, and development programming
- Access to discounts and rewards from renowned vendors
