Key Responsibilities

• Customer Insights & Product Development
• Meet directly with customers to gather feedback, discuss pain points, and validate potential improvements.
• Synthesize qualitative and quantitative feedback into clear opportunities, and translate them into product recommendations that shape the roadmap.
• Partner with Product, Design and Engineering to define requirements and prioritize enhancements that improve user experience and agent efficiency.
• Align dependencies and facilitate tradeoff discussions with stakeholders across product areas.
• Follow the development cycle end-to-end to ensure we ship the best possible experience in an agile manner.
• Contribute to Knowledge Base articles, FAQs and product demos to support launches and go-to-market.

Product Analysis & Optimization

• Gather and synthesize usage and performance data from multiple sources (interaction logs, analytics, customer feedback).
• Identify patterns, bottlenecks and opportunities in product workflows, and turn them into more intuitive experiences.
• Use modern data tools and, where relevant, AI/LLM-based approaches to enrich analysis and uncover deeper insights.

Monitoring & Performance

• Research, recommend and help implement tools and frameworks for tracking key product metrics (e.g. latency, reliability, usability).
• Collaborate with teams to define and monitor KPIs aligned with product goals.
• Help set up dashboards, alerts and reports to support ongoing performance evaluation and decision-making.

Qualifications

• Master's student from an engineering or business school or university.
• Fluent in English.
• Comfortable running customer conversations — asking good questions, listening carefully, and following up.
• Comfortable working across teams, aligning dependencies and navigating tradeoffs with peers and stakeholders.
• A first experience (internship) in a product or project team is a plus.
• Knowledge of SaaS, product development cycles, and our business is a plus.

Why join us?

• Key moment to join Aircall in terms of growth and opportunities.
• Our people matter, work-life balance is important at Aircall.
• Fast-learning environment, entrepreneurial and strong team spirit.
• 45+ Nationalities: cosmopolite & multi-cultural mindset.
• Competitive salary package & benefits.

DE&I Statement

• At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
• We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
• We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.