What You’ll Do

• Support product planning and operating processes, including roadmap reviews, intake workflows, dependency tracking, release coordination, and follow-up on key initiatives
• Maintain and improve team processes, templates, standards, and documentation to promote consistency, visibility, and execution quality across the product organization
• Partner with Product Management, Engineering, Design, customer-facing teams, and other stakeholders to support alignment, decision-making, and effective execution
• Prepare and maintain dashboards, reports, and analysis that provide visibility into delivery progress, product health, adoption signals, and operational performance
• Maintain accurate product documentation, decision logs, and internal knowledge resources so teams can move faster with stronger shared context
• Identify manual, repetitive, or unclear workflows and recommend improvements through process refinement, standardization, automation, and AI-enabled tools
• Use AI tools responsibly to support research, synthesis, drafting, analysis, knowledge retrieval, and workflow acceleration while validating outputs with sound judgment
• Help identify, test, and scale practical AI use cases that improve how Product works, including meeting summarization, content drafting, workflow support, knowledge access, and lightweight automation
• Contribute to an iterative operating model where processes evolve as the team learns, priorities shift, and new tools create better ways of working
• Help evolve how Product works in an AI-first organization by modeling curiosity, adaptability, and strong day-to-day use of AI in support of quality and speed

Your First 90 Days

• In your First 30 Days, you’ll build a strong understanding of the Product organization’s operating rhythms, planning processes, documentation standards, tooling, and cross-functional stakeholder landscape.
• In your First 60 Days, you’ll begin taking ownership of core operating workflows and recurring processes, helping improve documentation, dashboards, reporting, and coordination across teams.
• In your First 90 Days, you’ll be contributing as a trusted operator across the Product organization, helping scale practical improvements in workflows, documentation, reporting, and AI-enabled ways of working.

Who You Are

• 1 to 3 years of experience in product operations, product management, consulting, or a similar cross-functional role within a software or technology environment, or equivalent transferable experience for candidates making a career or discipline shift into product operations
• Demonstrated ability to operate effectively in a fast-moving environment where priorities, processes, and tools continue to evolve
• Experience supporting planning, coordination, documentation, reporting, or process improvement work for cross-functional teams
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities with follow-through
• Analytical capability and comfort working with spreadsheets, dashboards, reporting tools, and structured documentation
• Strong written and verbal communication skills, with the ability to synthesize information clearly for a range of stakeholders
• Comfort learning and applying AI tools in day-to-day work, including generative AI, workflow automation, or knowledge support tools
• Demonstrated interest in using AI to improve team productivity, decision-making, and operational effectiveness
• Sound judgment in validating AI-generated outputs and handling sensitive information appropriately
• Experience working with cross-functional stakeholders to gather information, identify gaps, and improve team execution
• Bachelor’s degree or equivalent practical experience preferred

Your Differentiators

• Track record operating in a builder-led environment where speed, iteration, and outcomes matter more than excessive process
• Experience using AI-assisted workflows for drafting, synthesis, meeting preparation, knowledge retrieval, or operational execution
• Fluency with modern product and AI-enabled tools such as Jira, Confluence, Figma, Lucid, airfocus, Pendo, Power BI, and generative AI assistants
• Experience supporting a product team through launch readiness, post-launch learning, and iterative process improvement
• Comfort working in ambiguity and helping shape new ways of working as a function evolves
• Experience supporting SaaS or other system-of-record software environments

Our Values

• We are a Team. Employees, customers, and partners working together.
• We are Customer-Focused. Customers are the heart of everything we do.
• We are Driven. Seeking exceptional outcomes.
• We Own our Success. Every employee has a stake in our company.
• We do the right thing and have fun in the process.