About Certn

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

About the Role

The Associate Product Manager (“APM”) works within the Product Management Team. This is a developmental product-management role with real ownership: the APM independently owns smaller, well-defined product problems and initiatives while receiving coaching and strategic direction from a Senior Product Manager or Product Leader.

The APM works across Product, Design, Engineering, Operations, Compliance and external data providers to understand problems, evaluate opportunities, define solutions, support delivery, launch improvementsand measure whether they created the intended customerand business outcomes.

Key Responsibilities

Product Ownership & Delivery

• Own defined product initiatives, improvements, checks or IDV workstreams from discovery through launch and post-launch measurement, with coaching from a Senior Product Manager or Product Leader
• Translate user, customer, operational and technical needs into clear product briefs, requirements, user stories and acceptance criteria
• Partner with Design and Engineering to evaluate solution options, clarify trade-offsand ensure work is ready for development
• Participate actively in planning, refinement, demos and retrospectives; maintain clear decisions, scope and follow-ups for assigned initiatives
• Coordinateand perform product acceptance testing to confirm functionality, edge cases, data integrityand launch readiness
• Prepare release notes, internal enablement materialsand product demos as appropriate
• Own post-launch follow-up for assigned initiativesand recommend iteration, remediation or end-of-lifecycle actions based on results

Discovery & Problem Solving

• Investigate customer, applicantand operational problems using quantitative data, qualitative feedback, workflow observationand input from Engineeringand Operations
• Investigate recurring product-health issues such as failed or stuck transactions, low completion or verification rates, workflow frictionand reliability gaps; summarize root causeand recommend action
• Conduct customer, marketand competitor research for assigned problem spacesand synthesize findings into product recommendations
• Create user journeys, process flows or lightweight prototypes when they improve shared understanding of a problem or proposed solution
• Use AI tools effectively to accelerate research, synthesis, analysis, prototyping, requirements developmentand workflow exploration, while applying appropriate judgmentand validation
• Build an understanding of background-check fulfillmentand IDV workflows, including third-party data sources, applicant experiences, exceptions, manual processesand operational dependencies

Product Performance & Prioritization

• Use productand operational data to understand performanceand support prioritization decisions
• Defineand monitor success measures for assigned initiativeswith coaching from the Senior Product Manager
• Identify opportunities to improve automation, completionand verification rates, turnaround time, reliability, operational effort, support volumeand gross margin
• Contribute evidenceand recommendations to roadmap planning; identify high-value iterative improvements within assigned areas
• Follow up on launched changes to determine whetherthe intended outcome was achievedand what should happen next

Other Responsibilities

• Build effective working relationships across Product, Design, Engineering, Operations, Compliance, Customer Support, GTMand other internal stakeholders
• Work with external data providers, identity partnersand technology vendors to understand capabilities, APIs, limitations, service dependenciesand integration opportunities
• Coordinate stakeholderand operational testing where requiredand communicate decisions, risks, progressand launch readiness clearly
• Escalate material risks, unresolved trade-offs or decisionsthat exceedthe assigned scope, while bringing a clear recommendation whenever possible

Key Qualifications

• Bachelor’s Degree or Equivalent Experience
• Experience of working in a fast paced tech environment
• Good communication skills, both writtenand verbal delivery
• Exposure to the software development lifecycle
• Experience in SaaS sales, customer support, account management or other form of direct client engagement
• Strong organizationand follow-through; able to manage multiple defined workstreams without losing important details
• Competent in Google/Microsoft office software (Word, Excel, Powerpoint)

Bonus

• Certifications or specialized trainingin product management or related fields
• Experience in B2B2C industries
• Experience participating in SCRUMand/or Agile methodologies
• Project management experience
• Experience in drafting client facing communications
• Experience working with APIs, webhooks, integrations, data flows or third-party technology/data providers
• Experience with product analytics, experimentation, operational metrics or structured root-cause analysis
• Experience using AI tools to accelerate product research, analysis, prototyping or delivery workflows

If you meet most, but not all, of the qualifications listed above, we still encourage you to apply. We recognize that strong candidates come from a wide range of backgroundsand experiences, and we value the diversity of perspectives that brings

Our Culture

Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy. Ambition here is about lifting people up, not stepping on toes

• We think like ownersand execute with urgency
• We’re customer-obsessedand always learning
• We give real feedbackand hold each other to high standards

AI in Our Culture

We’re AI enthusiasts. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions,and build better experiences

We believe in using AI intentionally - ethically, creatively,and always in service of delivering more for our customersand each other. Don’t worry if you’re not an expert; curiosityand a willingness to learn matter most

What’s in it for you?

• 32 days of paid time off per year
• Company-paid benefits that start on day 1
• Remote-friendlyand supportive flexible remote arrangements
• Work-from-home allowance
• Professional development budget
• And a few more goodies!

One Last Thing…

This posting is for a current, open position within Certn

Connect with usand learn more:
Certn on LinkedIn
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