We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systemsand over 1,200 hospitalsand centers across 49 states rely on our award-winning productsand expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

LeanTaaS’ iQueue for Surgical Clinicsis the industry’s first end-to-end surgical coordination platform from the clinic’s front door to the hospital’s operating rooms. We are looking for a talented Product Implementation Manager to guide surgical practices through our healthcare optimization solutions, navigating complex scheduling while prioritizing patient care, building strong stakeholder relationships,andi creatively overcoming implementation barriers. You’ll manage multiple customer implementations effectively, create custom workflow solutions,ands serve as a trusted advisor to practices, balancing technical knowledge with exceptional interpersonal skills.

What You’ll Do

• Lead and independently manage customer implementations, from kickoffand discovery through data acquisition, solution design, product configuration, validation, and rollout, serving as the primary point of contact
• Leverage deep understanding of surgical case managementand perioperative workflows to guide scheduling, staffing,ands operating room assignment processes, identifying and addressing any workflow gaps
• Communicate technical requirementsand ensure that customer ITand process teams clearly understand the dataand setup needs for iQueue
• Oversee the technical aspects of implementation, including building data pipelines, establishing system interfaces,ands customizing workflows, while documenting all specific requirementsand changes
• Ensure prompt resolution of challenges while managing project progressand establishing post-implementation performance measurement
• Monitor progress throughout implementation to ensure customer readiness at go-lives; proactively resolve risks, blockers, or misalignments always with an eye toward ensuring a smooth and positive customer experience
• Identify opportunities for improvement, establish clear success metrics, track key performance indicators (KPIs),and recommend workflow enhancements, providing valuable product feedback based on customer needs
• Drive adoption by building strong relationships with practice leadershipand staffand developing super users within customer organizations

What You’ll Bring

• Bachelor’s degree in health sciences, engineering, business administration or related field or equivalent years of related experience
• 3-5 years of customer-facing work experience in healthcare implementation
• Track record of applying strong quantitativeand analytical skills in prior roles
• A maniacal obsession with customer happiness, success,ands retention. You’re the type of person who will move mountains to solve problemsand make people successful
• Experience with general software implementation processes
• Foundational knowledge of JavaScript, HTML,ands/or CSS
• Understanding of healthcare IT systemsand data
• Experience with project managementand facilitating change management
• Exceptional communication, organizationaland stakeholder management skills
• Experience working with cross-functional teams(engineering, product, marketing)
• Strong problem-solving skillsand a proactive approach to overcoming challenges
• Willingnessand ability to travel up to 35-50% nationwide

Bonus Points If You Have

• Master’s degree in business or healthcare field
• Background in perioperative services, including knowledge of surgical workflows
• Experienceand passion for process improvement(Lean or Six Sigma training a strong plus)
• Intermediate JavaScript skills
• EMR integration experience(e.g. HL7, FHIR, Epic, Cerner, Athenahealth)
• Healthcare software customization experience
• Experience with Pendo Guide, ZenDesk
• Project management certification
• Healthcare IT implementation experience

What You’ll Get

• Intellectualand emotional satisfaction of solving tough operational problems in healthcare while improving patient accessand saving lives!
• Competitive compensation packagehat includes base salary, target bonus,ands stock options
• 401(k( Match
• Comprehensive healthcare benefits
• Generous Paid Time Offand Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation,ands/or Home Office
• Education Reimbursement for select courses/programs

$90,000 - $125,000 a year

LeanTaaS takes a market-based approach to pay. The offered base salary will reflect careful consideration of a number of factors, including the level you are hired into, your location, skills and qualifications, prior relevant experience, internal equity,ands market conditions. This range may be modified in the future.