Who We Are
Nava is on a mission to #fixhealthcare. Nearly 160M Americans rely on their employers for healthcare β yet the system is broken, bloated, and dominated by incumbents who resist change. Nava fuses deep benefits expertise with cutting-edge technology to deliver a modern, transparent, and affordable healthcare experience.
Founded by seasoned entrepreneurs and backed by leading investors, Nava is one of the fastest-growing benefits brokerages in the country. Weβre the first to combine brokerage know-how with proprietary tech like HQ: our AI-powered benefits platform, designed to help HR teams take control of renewals, simplify strategy, eliminate spreadsheet chaos, and empower employees to navigate their benefits with ease.
In a $50B industry hungry for change, Nava is built to win β lowering costs for employers, delighting employees,andy reshaping how healthcare works for millions of Americans.
About the role
Nava serves for-profit, non-profit, and government entities. Their employees use our products to compare different insurance products, find the best doctors, understand how much things will cost β factoring in everything from the insurance product itself to real-time deductible usage to how much that doctor is likely to bill for a service.
When people have issues accessing care or with a large bill, they use our products to better understand whatβs going on and then connect with an expert level Advocate to resolve those issues. Advocates regularly help people get access to care that was otherwise denied,and make five and six figure bills disappear.
You will lead this product areaand report to the co-founder & Chief Product Officer.
About you
You are a voracious learner with a growth mindset. You frame your objectives as outcomes rather than featuresand are comfortable designing a research plan from scratch. You use storytellingand data to align the broader team around a course of action.
You use tools like Claude Code and Codex in your personal and professional life. You are comfortable navigating a complex codebase, applying fixes and enhancements,and opening PRs with help from agents. You embrace the increasingly blurring lines between engineering, design,and product management.
You are happiest working with a small but highly effective group of builders to deliver innovative products that improve the lives of others.
Key Responsibilities
- Drive engagement and satisfaction with Navaβs employee-facing technology products, helping people make informed healthcare decisionsand get the care and support they need.
- Shapeand evolve the product roadmap in partnership with the Chief Product Officer, Customer Advisory Board,and internal stakeholders, translating customer needsand company strategy into clear priorities.
- Set annual product goalsand measurable targets with stakeholders, align the team around the outcomes that matter most,and use evidence of impact to guide decisions throughout the year.
- Work closely with product support teams to uncover usability issues, bugs,and friction. Relentlessly pursue their resolutionand verify that changes improve the customer experience.
- Partner with product marketing to tell a compelling story about our productsand turn that story into interestand adoption among prospectsand existing customers.
- Lead a close partnership across engineeringand design to move from discovery to delivery, learn quickly,and build the product other teams copy.
Preferred Experience
- 5+ years in product management.
A demonstrated track record of taking products from zero to oneand finding product-market fit, with a bias toward actionand rapid learning.
Experience deployingand scaling mission-critical SaaS products.
Evidence of delivering measurable improvements in product adoption, engagement, satisfaction, or other meaningful customerand business outcomes.
Experience aligning cross-functional teamsand senior stakeholders around product priorities, goals,and tradeoffs.
Working at Nava
As a remote-first company, Nava is committed to building a dynamic and inclusive culture where you have the autonomy to thrive. Youβll be supported by cutting-edge technology, a collaborative team,and a shared mission to revolutionize healthcare.
