About the Company

Wheel is evolving the traditional care ecosystem by equipping the nation’s most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategiesand cutting-edge technologies to foster consumer engagement, build brand loyalty,and maximize return on investment. Wheel solutions include configurable virtual care programs, an intuitive consumer interface,and access to a nationwide network of board-certified clinicians. Discover how Wheel is transforming the future of healthcareby visiting www.wheel.com.

About the Role

As a Staff/Principal Product Manager, Patient Experience at Wheel, you will ownthe strategy and roadmap behind the consumer-facing experience that patients use to access care through our enterprise partners. This is a B2B2C role: our patients interact with Wheel through partner brands, so you’ll need to design experiences that satisfy a consumer’s expectations for a modern healthcare product while also meetingthe technical, brand,and compliance requirements of large enterprise partners.

You’ll operate at a systems level, connecting patient-facing experience decisions to the underlying clinical, operational,and platform architecture that makes those experiences possible. You bring real hands-on experience shaping AI-powered product, not just using AI tools in your own workflow. This is a builder role for a senior product leader who can set a multi-year vision for patient experienceand drive it forward through close, hands-on partnership with Engineering.

What You’ll Do (Job Duties/Responsibilities)

Strategy & Vision

• Define the multi-year vision and roadmap for the patient experience across Wheel’s white-labeled consumer surfaces, balancing partner-specific requirements with a coherent, scalable core product
• Establish a point of view on wherethe patient experience should be standardized across partners versus configured per partner,and build the frameworks to support that decision-making
• Translate enterprise partner requirements across market segments into a unified product strategythat serves patients well regardless of the front door they came through
• Champion design as a strategic differentiator; work hand-in-hand with Design to set a bar for what a trustworthy, AI+human powered patient experience looks like at scale

Systems Thinking & Cross-Functional Execution

• Mapthe patient journey end to end, from first touchpoint through clinical encounter to follow-up,and identify where friction, drop-off, or trust gaps occur
• Partner closely with Engineering, Clinical Operations,and partner-facing teams to design solutionsthat hold up across a distributed network of cliniciansand multiple partner integrations
• Define the product requirements, success metrics,and evaluation criteria for AI-driven capabilities within the patient experience(for example, intake, triage support, or personalization), including partnering on modeland product tradeoffsand on iteration post-launch based on real usage data
• Break down ambiguous, cross-functional problems into clear requirementsand plans,and drive alignment with Engineering from concept through launchand iteration

Cross-Functional Leadership

• Act asa primary product voice inconversations with Account Managementand their enterprise partners about patient experience, translating patient experience strategy into terms that resonate with partner stakeholders
• Communicate vision, tradeoffs,and progress clearly to executive leadership, engineering teams,and non-technical partner stakeholders alike
• Mentorand influence other product managerson systems thinkingand product craftin partnership with their managers

Who You Are (Job Qualifications)

• 8+ years of product management experience, with a track record of owning consumer-facing products at a senior or lead level(Staff, Principal or equivalent scope). Leveling will be based on demonstrated scope of impact inthe interview process
• Direct experience building consumer products, ideally including B2B2C or white-label models wherethe end userand the paying customer are different
• Demonstrated systems thinking: experience designing productsthat span multiple stakeholders, technical layers, or partner integrations
• Real, hands-on experience delivering AI-powered productsand features, not just using AI tools in your work. You can speak to the tradeoffs, evaluation methods,and iteration cycles involved in bringing an AI capability to production
• Experience navigatingthe tension between enterprise partner requirementsand end-user needs in a B2B2C model, particularly within healthcare or other highly regulated industries,and building product decision frameworksthat satisfy compliance, brand,and clinical constraints while still servingthe end consumer well
• Outstanding writtenand verbal communicator who can move fluidly between consumer experience detailand executive-level strategy
• A track record as a builder: comfortable in ambiguity, willing to get hands-on with design, data, or requirements detail when needed to keep Engineering moving fast

Skills & Competencies

• Mix of visionand execution: able to set a compelling multi-year directionand also drivethe week-to-week product decisionsthat translate into shipped work

• Strong product sense for consumer experience, balanced with the operationaland technical judgment needed for a B2B2C model

• Experience partnering with enterprise or channel partners on product decisions

• Technical fluency across APIs, integration patterns(webhooks, headless architectures, MCPand other emerging protocols),and platform product design

• Comfortable synthesizing input from clinical, engineering, data,and partner stakeholders into a clear product direction

• Data-driven, with the judgment to know when qualitative signal matters more than a metric

• High ownershipand autonomy; thrives in a fast-moving, lean environment

Salary and Perks

Pay Range: $201,700-$301,700 plus equity

As an employee of Wheel, you’ll enjoy our Total Rewards Program to help secure your financial futureand preserve your health and well-being, including:

• Medical, Dental and Vision
• Ancillary: Life, Shortand Long Term Disability
• 401K match
• Flexible PTO
• Parental Leave
• Stock options
• Additional programsand perks