Group Product Manager, Trust and Safety

10 month ago

Job Description

Whatโ€™s so interesting about this role?

Grindr is seeking a highly motivated and experienced Group Product Manager for Trust and Safety to join our dedicated team. In this key role, you will be responsible for overseeing and enhancing the Trust and Safety aspects of our platforms. You will lead a team of talented professionals and drive initiatives that ensure a secure and enjoyable user experience for our community.

Whatโ€™s the job?

  • Leadership and Team Management: Manage and mentor a team of existing direct reports, providing guidance and support to achieve team goals. Foster a collaborative and inclusive team culture that values diversity and promotes innovation.
  • Trust and Safety Strategy: Develop and execute a comprehensive Trust and Safety strategy that aligns with Grindr's overall mission and values. Continuously evaluate and update safety protocols to address evolving challenges and ensure compliance with relevant regulations.
  • Platform Integrity: Implement measures to detect and prevent fraudulent activities, spam, and other malicious behaviors on the platform. Oversee content moderation to maintain a respectful and inclusive environment for all users.
  • User Support and Education: Collaborate with Customer Support teams to address user concerns related to safety and privacy effectively. Develop educational materials and resources to empower users to protect their safety online.
  • Product Development and Enhancement: Collaborate closely with Engineering and Design teams to implement features and enhancements that bolster Trust and Safety. Conduct regular audits of existing features to identify areas for improvement.
  • Utilize data-driven insights to identify patterns, trends, and potential risks, translating them into actionable strategies. Prepare regular reports for stakeholders, highlighting key performance indicators and progress.

What weโ€™ll love about you

  • Proven experience as a Product Manager or similar role, with a focus on Trust and Safety within a mobile/web platform environment.
  • Previous experience in managing direct reports and leading cross-functional teams.
  • Strong understanding of LGBTQ+ issues, with a commitment to fostering a safe and inclusive online community.
  • Excellent analytical skills and the ability to make data-informed decisions.
  • Knowledge of relevant industry regulations, privacy laws, and best practices.
  • Outstanding communication and interpersonal skills.
  • A passion for Grindr's mission and a dedication to creating a safe and positive user experience.

Weโ€™ll really swoon if you have

  • Experience with global products across different markets, cultures, and languages.
  • Strong design aesthetic with an understanding of what makes a strong user experience.
  • Experience partnering with user researchers and working with qualitative data.
  • Handy with Jira, Confluence, GitHub, Testflight, spreadsheets, whiteboards, post-its, zoom, phone calls, IRC.
  • Experience with dating, social, communication, or chat apps/services.
  • Experience in growth-focused teams driven by experimentation and rapid iteration.

What you'll love about us

  • Mission and Impact: Grindr is the world-leading LGBTQ social networking service. Your role will impact the lives of millions of LGBTQ people around the world
  • Multiple Locations: We currently have offices in LA, NYC, and Chicago, and are hiring someone for this role to be based ideally in Los Angeles, San Francisco, New York City, or Chicago
  • Family Insurance: Insurance premium coverage for health, dental, and vision for you and partial coverage for your dependents
  • Retirement Savings: Generous 401K plan with 6% match and immediate vest in the US
  • Queer-Inclusive Benefits: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more
  • Additional Benefits: Flexible vacation policy, monthly stipends for cell phone, internet, wellness, and food, one-time home-office setup stipend, and company-sponsored

About Grindr

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Grindr is the worldโ€™s largest dating app for gay, bi, trans, and queer people. With around 13 million monthly active users, Grindr has become a fundamental part of the global LGBTQ community, and we take pride in empowering our users to connect, express themselves, and discover the queer world around them.

Our next evolution is underway as a newly public company looking to expand and continue to build meaningful experiences for our users. From social issues to original content, weโ€™re blazing innovative paths with impact for our community, all while leveraging the latest tech stacks and striving for engineering excellence. At the heart of our work in this new chapter is a shared set of core values: openness and exploration, a bias for action, and strong support of the LGBTQ community.

With a track record of strong financial performance and plans for continued headcount growth, weโ€™re looking to build a team of talented, passionate, and open-minded people who believe in our mission, align with our values, and are excited to work at the intersection of innovative technology and social impact. Come be a part of this exciting journey with us.

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