The Role

You'll join a team leading the development of our Developer Experience efforts within our Experience group, a key part of delivering our solutions to technical stakeholders in SaaS businesses. We are looking for an ambitious and autonomous Product Manager with deep knowledge or experience in areas such as developer tooling, APIs, developer documentation, SDKs and technical onboarding.

What you'll do

Product Roadmap & Strategy

• Create and maintain a product roadmap that outlines key milestones and deliverables.
• Use internal and external analysis to feed into the strategic direction of the product roadmap, always ensuring Product & Engineering is making the right impact.
• Help guide effective discovery of new initiatives, run agile workshops and facilitate prioritisation conversations.
• Define and prioritise product features and requirements based on customer needs, market trends, and business goals.

Product Development and Management

• Lead the end-to-end product development process, from ideation to launch.
• Work with engineering and design; and develop appropriate planning, prioritisation, and delivery processes to enable the launch of new features and high quality products on time and within budget, delivering fast value to our software sellers.
• Manage the product life cycle, including updates and enhancements, ensuring products remain competitive and meet customer needs.

Market Analysis and Research

• Conduct market research and competitive analysis to identify opportunities and threats.
• Gather and analyse customer feedback to inform product decisions and improvements.
• Monitor industry trends and emerging technologies to stay ahead of the competition.

Stakeholder Collaboration

• Communicate product strategy and progress to stakeholders, including team members, and customers.
• Build strong relationships with internal and external stakeholders to ensure alignment and support for product initiatives.
• Present product updates and performance metrics to stakeholders regularly.

Performance Monitoring and Optimization

• Define and track key performance indicators (KPIs) to measure product success.
• Analyse the performance of our product using data, and use those insights to drive continuous improvement and determine the product roadmap.
• Based on product performance, determine when actions are needed to upgrade, improve, revise or reposition products.
• Implement A/B testing and other optimization techniques to enhance product features and ensure our product offers the best user experience and meets customer needs.

Go-to-Market Execution

• Develop and execute go-to-market plans for product launches and updates.
• Collaborate with marketing, sales, and customer support teams to ensure successful product launches and adoption.
• Create marketing collateral, sales training materials, and other support documentation.
• Train sales and support teams on product features and benefits.

We'd love to hear from you if you:

• You have worked in a technical/development role in the past, or like to build on the side.
• You can’t tolerate a bad developer experience, and have a good eye for what technical users need.
• You're excited by, and have specific experience in, working with technical stakeholders, creating powerful developer tools, onboarding flows within technical products, or creating great developer documentation.
• You’re a Product Manager who enjoys working in cross-functional teams alongside engineers, product designers, and other functions to deliver value to users through frequent product launches.
• You’re comfortable getting into the details of technical concepts and can work closely with engineers to find the best solution to a problem.
• You spend time speaking to your customers and finding various ways to gather customer insights to build a world-class product.
• You understand that measuring success through metrics is an important part of Product and you can draw insights from data to make sure we build the right products.
• You love solving problems in innovative and creative ways.

Everyone is welcome at Paddle

At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture.

Why you’ll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are:

• Paddle for others
• Paddle together
• Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.