Responsibilities Product Management and Development:

• Hold the vision for the post purchase fulfilment team at MOO and how it fits into the broader vision for MOO.
• Lead the development and continuous improvement of the systems used by users across operations, supply chain, quality assurance and customer services, including integrations with third parties.
• Work closely with back-end engineering teams to design and implement systems that support various decoration and print methods.
• Play a key role in informing the shape of the teams into the future in partnership with product and tech leadership.

Team Leadership and Collaboration:

• Directly guide and mentor one engineering team alongside engineering management.
• Foster strong relationships with internal stakeholders across the business, understanding and aligning with their needs to ensure successful product outcomes.
• Act as the bridge between MOO's Commercial, Category Management, Marketing, Customer Services, Supply Chain and Operations teams to deliver products at pace and scale.

Strategic Planning and Execution:

• Develop and execute strategies for post purchase fulfilment, focusing on efficiency and scalability.
• Utilise system thinking to enhance the overall product ecosystem within our fulfilment platforms, aligning with MOO's long-term objectives.
• When required, support the selection and implementation of 3rd Party software and integrations to meet new needs.

Outcome-Focused Approach:

• Prioritise outcomes over outputs, implementing product techniques that drive high-value results.
• Make informed decisions by eliminating bias and leveraging data-driven insights.

About You:

• Proven experience in product management, especially in roles involving system thinking and back-end engineering collaboration.
• Strong leadership skills with experience in team management and cross-functional collaboration.
• Expertise in developing and managing self-serve tooling and internal customer-focused products.
• Demonstrated ability to deliver outcomes and drive high-value initiatives.
• Excellent communication, problem-solving, and decision-making skills.

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO’s share option scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme. We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class. As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO.