Job Description
Assess impacts on user journeys; Lead user experience design activities, including research, prototyping, and usability testing; Create and evolve interface prototypes consistent with the design system and user flows; Map user journeys and identify opportunities to improve service experiences; Apply principles of information architecture, usability, and user-centered design; Collaborate with business, technology, and architecture teams to define digital solutions; Contribute to the evolution and consistent application of the organization's design system; Support the prioritization and continuous development of user experience initiatives; Align and validate solution proposals with stakeholders; Estimate the effort required for user experience-related activities; Ensure the continuous improvement of UX frameworks and processes; Analyze the impact of technological changes on the user experience and propose improvements.Requirements
- Bachelor's or technical degree in Design, Computer Science, Systems Analysis and Development, or related IT fields
- Hands-on experience in UX design, including research, prototyping, and usability testing
- Experience in journey mapping and information architecture
- Knowledge of design systems and interface patterns
- Experience facilitating UX workshops or discovery sessions
- Ability to analyze usage data and experience metrics
- Interpersonal skills: communication, negotiation, creativity, collaboration, proactivity, dynamism, and adaptability
- Proactive profile, including engagement with diversity, inclusion, and research/extension initiatives (labs)
- Practical knowledge of: Figma; Design Thinking, Design Sprint, and Service Blueprint; Google Analytics; Collaborative tools (e.g., Mural); UX Research and UX Writing; Data-driven Design; Conducting user journey mapping and related workshops
