Job Description
Own and deliver high-quality UI/UX designs for complex B2B workflows across the Q&O platform. Contribute to and evolve a scalable design system and component library tailored for enterprise use. Champion accessibility, usability, and responsive design standards. Apply strong systems thinking to ensure designs scale across customers, products, and future needs. Partner with Product Managers, Product Owners, and Engineers to deliver feasible, scalable designs and aligned with roadmap priorities. Drive discovery workshops, design reviews, and usability testing sessions with internal teams and customers. Provide clear design rationale and guidance to engineers during implementation, helping reduce rework and design debt. Collaborate with other designers to share patterns, feedback, and best practices across the wider design practice. Produce wireframes, high-fidelity designs, and interactive prototypes grounded in user research. Conduct A/B testing, usability testing, and research to inform design decisions. Translate complex technical and business requirements into elegant, intuitive, and user-friendly digital experiences. Follow DesignOps practices by delivering โdev-readyโ designs on release ahead of engineering.Requirements
- 7+ years of experience in UI/UX design, with a strong focus on Enterprise or B2B SaaS products.
- Proven track record designing complex workflows in domains such as Telco, CPQ, BSS, Order Management or Financial Services preferred.
- Proven hands-on design skills across prototyping, user research, A/B testing and usability validation.
- Experience contributing to and scaling design systems in Figma or similar tools.
- Strong knowledge of DesignOps and how to scale design maturity.
- Customer-centric mindset with proven ability to conduct user research and translate insights into clear design outcomes.
- Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.
- Experience collaborating with global, distributed teams across time zones.
- Strong portfolio showcasing both leadership impact and examples of hands-on design execution.
Benefits
- Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive.
- Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.
- Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.
