About the Company
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate. With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. Attentive has received recognition from Deloitte’s Fast 500, LinkedIn’s Top Startups, and Forbes Cloud 100 for its growth owing to the hard work of its global employees!Who we are
The Professional Services team is integral to Attentive's Customer Success strategy, allowing us to deepen our relationships with our customers and ensuring they achieve extraordinary success on the Attentive platform. We deliver expert consultation and real-time execution throughout our customers' Attentive journey.Responsibilities
- Prioritize and manage tasks with guidance, consistently meeting deadlines while delivering high-quality work
- Address basic questions and concerns directly within the CS organization, escalating issues appropriately when needed
- Track, share, and openly discuss work and processes with peers and leadership to drive improvement and learning
- Engage with the Professional Services team and broader CS organization, providing timely updates on current and upcoming work
- Actively seek, process, and respond to feedback from CS, customers, and leadership
About You
- 0-2 years of demonstrated ability or equivalent foundational experience in a design-related role
- Basic proficiency in Figma, Adobe CC, and project management tools; understanding of Attentive’s UI is a plus
- Strong interpersonal skills, with the ability to build relationships with peers across disciplines and contribute to team success
- Proficient at managing priorities with guidance and consistently meeting deadlines
- Capable of addressing most questions independently and escalating appropriately when needed
- Actively pursues learning opportunities and responds constructively to feedback
Company Values
- Default to Action - Move swiftly and with purpose
- Be One Unstoppable Team - Rally as each other’s champions
- Champion the Customer - Our success is defined by our customers' success
- Act Like an Owner - Take responsibility for Attentive’s success
