The Score

UX Researcher

3 month ago

Job Description

What might the role and team look like

Our UX team is reimagining the sports entertainment experience. Weโ€™re made up of curious, driven, and high-performing product designers and researchers, all collaborating openly to translate ideas into reality. Being a part of our rapidly expanding UXR team, you will have opportunities to learn, grow, and explore various product areas, while also helping shape the practice. Weโ€™re looking to cultivate a team of UX researchers with diverse backgrounds and skill sets, who thrive in open-ended spaces, and want to drive impact, big or small. We value team-work, creativity, and the open-ness to try new things, even if they donโ€™t always work out. 

As a UX Researcher on Thescore media appโ€™s Community team, youโ€™ll be leading diverse UX research projects, while closely collaborating with product designers and product managers. In helping achieve the teamโ€™s focus of driving user engagement through social experiences, youโ€™ll be challenged to think outside the box, and grow in areas that you value. Beyond leading the exploration into 0-1 community-building experiences, youโ€™ll also elevate how we think, conduct, and grow UX Research within our rapidly expanding product organization on a daily basis!

Weโ€™re open to applicants who prefer to work remotely, with reliable access to the internet. As much as we would enjoy the face-time, we believe that the collaboration and output can happen in many different ways. 

What might the day-to-day look like

  • Identifying research opportunities that align to business objectives to construct, socialize, and own the research roadmap for an entire feature team
  • Work alongside Sr. UXRs and the feature team members to prioritize research opportunities, while collaboratively tailoring strategic approaches
  • Growing and fostering UXR maturity within a highly collaborative and open-minded UX team, who consistently strive to ship the best experiences for our users
  • Building strong relationships with cross-functional feature team members (product designers, PMs), research partners (data analytics/scientists, CX) and leaders, while advocating for the UXR approach
  • Leading generative and evaluative research projects from end to end:
    • Plan, Conduct, and Implement quantitative and qualitative research methods 
    • Align and manage stakeholders, partners, and leaders on research direction, methods, and outcome.
    •  Analyze field data and translate them into clear, compelling narratives that inspire action and change to diverse audiences 
    • Discovering and experimenting with creative and engaging ways to share research, both actively and passively 
    • Build research artifacts (ie. archetypes, experience blueprints, design principles, etc) 
    • Crafting and conduct workshops and/or labs, with internal and external participants
  • Participate in strengthening the research practice (people, process, things) alongside UX and Product leaders, as well as how we work/think with our stakeholders
  • Crafting and conduct workshops and/or labs, with internal and external participants
  • Learning new skills and engage in thought leadership, inside and outside of the organization 
  • Participate in conferences, courses, and activities to enhance skills

What Weโ€™re Looking For From You

  • 2+ years experience in a dedicated research role, or a research focused role in UX
  • Experiences with leading research within a multidisciplinary project team
  • Skilled in both generative and evaluative research methods, and are looking to explore new ways to uncover human behaviours and decision-making
  • Ability to discover and articulate research opportunities and user problems 
  • Experienced in scoping/planning out research projects - selecting the right approaches for the right job
  • Engaging storytelling skills that capture and distill complex insights in a meaningful way for diverse audiences
  • Ability to see the big picture and hold a deep understanding for the influences between UX Research, business strategy, and societal trends 
  • Comfortable working autonomously and proactively, while also being able to adapt to shifting circumstances

Extra nice-to-haves, but not necessary:

  • An understanding of Web, iOS and Android patterns and conventions
  • Skills in quantitative data analysis
  • Adjacent industry experience (ie. media, gaming, entertainment, retail, etc)
  • Experience mentoring and guiding others through HCD thinking and practices

About The Score


theScore, a wholly-owned subsidiary of PENN Entertainment , empowers millions of sports fans through its digital media and sports betting products. Its media app โ€˜theScoreโ€™ is one of the most popular in North America, delivering fans highly personalized live scores, news, stats, and betting information from their favorite teams, leagues, and players. theScoreโ€™s sports betting app โ€˜theScore Bet Sportsbook & Casinoโ€™ delivers an immersive and holistic mobile sports betting and iCasino experience. theScore Bet is currently live in the Company's home province of Ontario. theScore also creates and distributes innovative digital content through its web, social and esports platforms.

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