Responsibilities

• Lead research initiatives across cross-functional teams, independently identifying critical assumptions and delivering insights that influence product vision and roadmap decisions.
• Partner with product, design, and engineering leaders to break down complex business challenges into clear research questions, guiding teams from opportunity identification to feature validation.
• Lead mixed-methods research including in-depth interviews, usability studies, and co-design workshops, applying qualitative and quantitative techniques to understand user behaviors in contract workflows.
• Conduct research across diverse product areas including foundational workflows and contract management, exploring solutions including emerging AI technologies.
• Orchestrate research activities across product teams, managing research logistics and participant coordination, building understanding of user needs.
• Craft compelling narratives synthesizing insights from multiple sources, presenting findings to executive stakeholders and partners to build consensus and drive action.
• Help shape research practice by establishing frameworks and processes positioning research as a strategic partner, evangelizing user needs across the organization.
• Create systems for capturing and sharing research insights to ensure accessibility and actionability for product, design, engineering, and leadership.

Requirements

• 8+ years of user research experience at high-growth B2B SaaS companies with a proven track record in influencing product strategy and building consensus with executive stakeholders.
• Deep expertise in diverse research methodologies throughout the product cycle with qualitative and quantitative approaches.
• Ability to work independently across multiple teams, prioritizing research questions and delivering practical insights that drive business impact.
• Strategic mindset connecting research findings to product narratives and business outcomes, articulating impactful insights influencing roadmap decisions.
• Strong facilitation skills, including experience leading synthesis sessions and bridging product teams through shared understanding of user needs.

Preferred Qualifications

• Experience conducting research on AI-powered features or working with teams exploring AI applications in product contexts.
• Background in legal tech, contract management, or domains serving knowledge workers in complex, high-stakes workflows.
• Experience as a first or early researcher in an organization with a track record of establishing scalable research practices.