Responsibilities

• Write, test, and iterate clear and concise UI content for e-learning localization product experiences
• Drive consistency in new and existing interaction patterns
• Serve as a thought leader in UX writing, contribute to best practices, and advocate for a user-first approach
• Document and maintain UX writing styles and standards across products
• Manage projects from needs assessment to implementation
• Conduct audits, identify patterns, lead brainstorming sessions to design optimal user experiences
• Ensure strategic alignment of UX writing with product principles and brand voice
• Develop scalable frameworks that align with global user needs and business goals
• Leverage user research, A/B testing, and analytics to refine UX copy and optimize interactions
• Collaborate with researchers, product managers, engineers, designers, and stakeholders for cohesive experiences
• Communicate productively with visual thinkers and advocate for your point of view
• Work cross-functionally to build experiments, develop hypotheses, and test plans
• Foster a culture of collaboration with constructive feedback and open dialogue
• Mentor junior team members to support quality and career growth
• Track and share project plans, progress, and challenges with manager and collaborators
• Demonstrate professional, positive, and proactive communication with peers
• Invest in team success by pitching in, following up, and following through
• Assist with hiring and onboarding new team members

Requirements

• 8+ years of experience as a UX Writer with deep understanding of user-centered design principles
• Strong preference for localization experience
• Familiarity with generative AI tools like ChatGPT, Claude, Gemini/Bard is a plus
• Comfortable working in a high-growth environment
• Ability to use empathy, logic, and data to inform design choices
• Excellent communication and presentation skills including presenting research to stakeholders and leadership
• Passion for building accessible, inclusive, quality products and evangelizing those practices
• Collaborative mindset and ability to work effectively in cross-functional teams
• Self-motivated, resilient, reliable, optimistic, and great team player
• Ability to collaborate closely with technical writers, product designers, product managers, and engineers