Responsibilities

• Work with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize opportunities for impactful research.
• Plan, conduct, and analyze studies leveraging a range of qualitative and quantitative methods—from tactical usability tests, to in-depth interviews, in-product surveys, and more—to generate actionable learnings.
• Balance speed with research rigor, creatively leveraging research methods to work within constraints.
• Triangulate insights from across user research, product usage, support, and market signals, to surface meaningful patterns.
• Distill complex data into clear, compelling stories for teams across the org, from product, design, and engineering peers to executive stakeholders.
• Collaborate with teammates to shape our research practice, evolve our processes, and help embed user-centered thinking across everything we do.

Requirements

• 4+ years of experience in UX research, product research, or a related field, ideally in B2B or technical product environments
• Proven ability to own research projects end-to-end, from scoping through to execution and analysis, leveraging a range of qualitative and quantitative methods
• Strong synthesis and storytelling skills, with an ability to distill ambiguity into clarity and make insights resonate with diverse audiences
• Experience shaping product direction through early-stage generative research and iterative usability testing
• Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy
• Deep curiosity about how complex systems work, especially technical workflows or developer tools
• Excellent collaboration and communication skills, with an understanding for how to bring others into the process and rally teams around user insights
• Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time

Nice to Haves

• Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or similar field
• Experience working on AI products, along with an understanding of how these technologies work and implications for how users interact with them
• Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing
• A portfolio of work that demonstrates the ability to drive measurable business impact by informing product and design decisions