Who you are

• Youre a seasoned UX researcher whos passionate about uncovering user needs and driving strategic impact through research.
• You bring a deep toolkit of qualitative and quantitative methods and know how to adapt them to different contexts.
• Youre as comfortable facilitating discovery as you are validating concepts or evaluating usabilityand you know how to balance rigor with speed in a fast-moving product environment.
• You enjoy mentoring others in best practices, but also love getting into the weeds yourself.
• Youre a compelling storyteller who makes insights memorable and actionable.
• Youre collaborative, curious, and thrive when partnering across Product, Design, and Engineering to drive alignment around user needs.

Your impact

• Drive high-impact research initiatives  Design and execute end-to-end studies using methods like interviews, usability testing, surveys, and ethnography to generate actionable insights that drive product decisions
• Collaborate cross-functionally  Partner closely with Product, Design, and Engineering to inform roadmaps and ensure our solutions solve the right problems
• Contribute to foundational understanding  Develop and maintain user personas, JTBD frameworks, and journey maps that serve as reference points across teams
• Support and elevate the research practice  Refine standards, improve tools and workflows, contribute to a shared research repository, and deepen the organization's understanding of UX research
• Promote empathy and insight-sharing  Champion a user-centered mindset by communicating findings in engaging ways and advocating for our users across the organization
• Mentor and guide  Support teammates (designers and PMs) in applying research techniques and fostering a culture of continuous learning

Your experience

• 5+ years of UX research experience, ideally in a B2B SaaS context
• Expertise in both generative and evaluative research methods, with a strong track record of delivering insights that shape product strategy
• Experience working in close partnership with cross-functional product teams
• Strong communication skills, with ability to craft compelling stories, engage stakeholders, and facilitate workshops
• Familiarity with research tools like Sprig, HeyMarvin, Lyssna (or others), and openness to exploring new methods
• Strong prioritization and organizational skills in a fast-paced environment, balancing multiple research projects at once
• (Bonus) Experience in the transportation or logistics industry