About the Role

• Become part of the international UX Research and design team within the product organization.
• Conduct generative, formative, and summative research to understand customer needs and inform product strategy and problem definition.
• Continuously test deliverables to ensure the right solutions are brought to market.
• Collaborate with different product teams using top-notch research skills and strategic mindset.

Your Impact

• Proactively plan and execute customer research throughout design and development lifecycle.
• Employ a wide range of research methods including design research, workshops, interviews, usability studies, surveys, and data analytics.
• Develop relationships across the company to collect existing research and collaborate on end-to-end research.
• Lead empathy and design-thinking workshops to translate insights into product goals and direction.
• Share customer insights creatively to increase customer empathy.
• Help non-research colleagues improve their research practice.

Your Qualifications

• Significant professional research experience.
• Strong track record of qualitative and preferably quantitative results impacting product strategy and development.
• Large toolkit of research methods with ability to choose rigor or lean approach.
• Ability to collaborate with designers, product managers, and software developers.
• Ability to execute in a fast-paced, agile environment.
• Excellent communication skills to distill complex ideas.

Standout Qualities

• Experience with stakeholder management.
• Experience with B2B SaaS tools and international workplaces.
• Experience facilitating design thinking workshops.
• Visualization skills such as journey mapping for research purposes.

Team Dynamics

• Product design team includes product designers, UX researchers, design system architects, and managers distributed across locations with hubs in Prague and Cyprus.
• Work in cross-functional product teams with research serving as a centralized function on product aspects.
• Researchers conduct studies and oversee PMs and designers' research practices.
• Continuous improvement of research practices and operations to make research more effective.

Why Join Wrike

• 28 calendar days of paid vacation.
• Sick leave compensation.
• Life and health insurance plans.
• Fitness plan (800 EUR/year).
• Parental leave.
• 2 volunteer days.
• Full-remote and on-demand access to co-working space.
• Utility allowance (30 EUR/month, taxable).

Work Mode

• Hybrid model supported for team members near office hubs with 2–3 in-office days per week.
• Position based in Estonia with remote work.