Responsibilities

• Run the full research process end-to-end: define research goals, build hypotheses, and create research scenarios tailored to real product problems.
• Recruit smart and scrappy, finding and booking the right US customers for interviews.
• Work closely with product teams to uncover user needs, behaviours, and motivations through qualitative research, combined with quantitative validation.
• Move fast in ambiguity, spot research opportunities, and propose investigations.
• Use AI as a co-pilot leveraging AI tools for interview moderation, synthesis, clustering, and insight generation.
• Communicate insights in real-time through Slack, quick debriefs, and live sessions, ensuring stakeholders understand findings and translate insights into product direction.

Requirements

• Solid experience as a UX Researcher (mid/senior level) and ability to independently run end-to-end studies.
• Comfortable with shifting priorities, ambiguous problems, and working in startup mode.
• Ability to define clear research goals, hypotheses, and challenge stakeholder assumptions thoughtfully.
• Clear and concise communication of insights respecting people’s time.
• Open to conducting interviews in late-afternoon/evening hours with US-based customers.
• Proactive, curious, and able to propose research topics independently.
• Fluent in English.
• Strong experience with Dovetail or similar tools for synthesis and tagging.
• Experience with Amplitude or similar analytics tools for behavioural analysis.
• Experience with Sprig, Amplitude Surveys or equivalent.
• Ability to design and run qualitative interviews, usability tests, concept validations, and exploratory research.
• Hands-on experience with AI research tools for automated interviews, AI synthesis, clustering, and insight extraction.
• Strong synthesis skills including prioritizing insights and delivering clear recommendations.