Key Responsibilities

• Conduct in-depth benchmarking of fintech products, especially lending apps, in your local market
• Use, analyze, and document user journeys and product features based on a predefined framework
• Provide clear, well-structured documentation of product flows, UX patterns, and key experience insights
• Act as a local expert to help our team understand how digital financial products operate and perform in your region
• Potential to evolve into broader support roles as we design and localize products for your market

Candidate Profile

• Live in the market they’ll be researching (local presence is required)
• Have a good eye for product design and UX and can clearly communicate observations
• Can move fast, self-manage, and deliver high-quality outputs with minimal supervision
• Have experience in fintech (big plus), especially in lending (huge plus—but not required)

Values and Expectations

• Customer First Mentality - every decision made through the lens of the customer
• Bias for Action - urgency is critical; accelerated timelines expected
• Ownership - step up to help even if not core responsibility
• Humility and Respect - be willing to learn and treat everyone with respect
• Frugality - do more with less
• Deliver Impact - efficiently get things done
• Raise our Standards - continuously improve processes, team, and expectations