Key Responsibilities
- Conduct in-depth benchmarking of fintech products, especially lending apps, in your local market
- Use, analyze, and document user journeys and product features based on a predefined framework
- Provide clear, well-structured documentation of product flows, UX patterns, and key experience insights
- Act as a local expert to help our team understand how digital financial products operate and perform in your region
- Potential to evolve into broader support roles as we design and localize products for your market
Candidate Profile
- Live in the market theyβll be researching (local presence is required)
- Have a good eye for product design and UX and can clearly communicate observations
- Can move fast, self-manage, and deliver high-quality outputs with minimal supervision
- Have experience in fintech (big plus), especially in lending (huge plusβbut not required)
Values and Expectations
- Customer First Mentality - every decision made through the lens of the customer
- Bias for Action - urgency is critical; accelerated timelines expected
- Ownership - step up to help even if not core responsibility
- Humility and Respect - be willing to learn and treat everyone with respect
- Frugality - do more with less
- Deliver Impact - efficiently get things done
- Raise our Standards - continuously improve processes, team, and expectations
